There are two known causes for this error:
This error will result if Microsoft Word has not yet been activated. Please ensure that Microsoft Word has been opened and functions independently before attempting to Mail Merge a MS Word document template in ACT!.
This error can also be caused by the Norton AntiVirus Microsoft Office Plug-in. For information about the plug-in and how to disable it, please see the following document on Symantec's Web site:
- Document Title: How to enable and disable the Norton AntiVirus plug-in for Microsoft Office