Note: Throughout this document, we describe the use of "formatted" phone numbers. This refers to the normal method of entering phone numbers, where ACT! formats the numbers with whatever symbols--dashes, parentheses, and so forth--are defined for the chosen country code.
How the ACT! dialer works
The ACT! dialer simply provides an interface into the Windows dialer.
Follow these steps to ensure your Dialer is configured correctly:
1. Launch the Windows Control Panel, and then double-click the Modems icon.
3. Click the Dialing Properties option and enter your settings.
4. In ACT!, make sure your My Record phone field is filled in and correctly formatted.
- Click into the Phone field, and then press the F2 key. The Enter Phone Number dialog box appears.
- Ensure the correct Country is displayed.
- If the Format is not configured as desired, click the Edit Formats button. The Edit Phone Formats dialog box appears.
- If the desired format is not displayed, click Add and enter it. Ensure the Default option is enabled for the desired format, and then click OK. The Enter Phone Number dialog box re-appears with the correct default format displayed.
The following solutions describe how to set up ACT! phone fields to work with the ACT! dialer.
Type of Call
Local calls are calls to the same area code configured for your location in Windows Dialing Properties. Use ACT!'s normal phone field formatting; no other action is needed. For example, you are dialing from your default location in area code 541, and the number you are calling is (541) 777-1234:
1. Windows compares the country code for the US.  to the Default Location , and determines this is not an international call.
2. Windows then compares the area code (541) to the one set for the Default Location, in this case 541. It also matches, so Windows discards these numbers and dials only the seven-digit formatted phone number 777-1234.
- Long distance
A long-distance call is a call to any formatted number with a different area code from that of the current dialing location. Dialing a long-distance call requires both the area code and the seven-digit number. In the U.S. and Canada the prefix 1 is added. For an international call to a country with a country code other then 1, the long-distance prefix will change, based on the country code displayed. Normally, international dialing from the U.S. and Canada requires an long-distance prefix of 011.
- Local long distance
A local long-distance call is a call within your local area code that must be preceded by a 1 and the area code. If, for example, you are calling from (541) 555-9876 to (541) 777-1234, your must dial 1 (541) 777-1234. This solution is easy to implement, as it takes advantage of the capability of Windows Dialing to register specific dialing exchanges as exceptions to the local call rule. In the example above, the ACT! user is calling from telephone exchange 555 to exchange 777, and the phone company requires this to be dialed as if it were a long-distance call. Please refer to your windows documentation for information on how to add these exchanges as a exception.
10-digit dialing results when the phone company requires you to dial the area code and the phone number, without the long-distance prefix 1. You may be calling a different area code or the same area code. For example, you are calling from (541) 555-9876, and the number you are calling is (654) 459-9966. Under 10-digit dialing, you would dial the 10-digit number as displayed. Even within your area code you would only dial 10 digits.