Question:
What's new in Act! v19
Product Details:
Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web)
Answer:
Act! v19.0 delivers the features and improvements detailed below:
Compatibility
Act! emarketing Enhancements
Windows/Web Parity Improvements
Reporting Enhancements
Integrations and Web API
Defects Closed in Act! v19
Note: The list of defects below only cover the defects closed at the release of Act! v19.0. For a list of defects fixed in updates for Act! v19.0, refer to the following knowledgebase article:
What issues have been fixed in Act! updates?
Answer ID What issues have been fixed in Act! updates?
What's new in Act! v19
Product Details:
Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web)
Answer:
Act! v19.0 delivers the features and improvements detailed below:
Compatibility
- Microsoft Office Compatibility Improvements
Improves support for popular business applications used by our customers.- Includes native support for 64-bit variants of Microsoft Office 2010, 2013 and 2016 for Windows
- Provides the same Outlook, Word and Excel integration functionality currently available with 32-bit Office installations.
- Includes native support for Click-to-Run Variants of Microsoft Office 2010, 2013, and 2016 for Windows
Act! emarketing Enhancements
- Overwrite campaign history
Reduces the clutter of history entries generated by sending email campaigns, helping users quickly find the information they need.
- Ensures each email campaign creates and updates just one history entry per contact record.
- Using 'Update Email Campaign History' in Act! overwrites previous 'Send Campaign' history entries with the latest results.
- Prevent campaign sends over limit
Provides instant feedback on send limits to help Act! emarketing users manage their campaigns and service level more effectively.
- The Send Email Campaign dialog displays live details of the customer's contact limit, usage this month, and the new recipients in the selected campaign.
- Prevents sending of campaigns that exceed the monthly contact send limit.
- Send confirmation dialog
Helps to prevent accidental sends of email campaigns
- Adds a confirmation dialog after selecting to send an email campaign, reducing the chances of accidental sends.
- Improved performance and stability of sending campaigns
Performance of sending email campaigns has increased by an average of 500%
- Maximize the productivity of database users by reducing the time taken to send email campaigns, and ensuring large campaigns send successfully.
Windows/Web Parity Improvements
- Scan for Duplicates
Provides web users with the tools they need to manage the integrity of their data, and more effectively deal with duplicate records.
- A new option for Scan for Duplicates is available from the Tools menu for web users.
- Users can choose to create a lookup of duplicate records to manually manage, or launch the Copy/Move Contact Data feature to begin consolidating them.
- Formatting toolbar in layout designer
Gives web users further flexibility to customize their screen layouts, and design Act! around their business requirements or company branding.
- A new formatting toolbar is available in the layout designer for web users.
- Provides formatting options for text and drawing items.
Reporting Enhancements
- Updates to standard reports
Provides updated versions of more than 30 standard Act! reports, resolving numerous defects, cosmetic issues and design inconsistencies.
- Updated reports are included by default in a new database, and are added to upgraded Act! databases automatically.
- The new reports replace the old reports in the Reports menu for both new and upgraded databases, however, any existing reports will remain in an upgraded database, with the updated reports identifiable by a new .rep2 file type
Integrations and Web API
- Act! Companion
A completely new, native mobile solution for Act! users, making it easier then ever to interact with and manage contacts.
- Will be available via the Google Play Store and Apple Store for supported iOS and Android devices.
- Powered by the Web API, and available exclusively to Act! Premium and Act! Premium Cloud subscribers.
- Initially available in English language only
- Will be available via the Google Play Store and Apple Store for supported iOS and Android devices.
- On-going improvements to the Web API
Allows development partners deeper access to Act! data and functionality, enhancing the power of integrations.
Defects Closed in Act! v19
Note: The list of defects below only cover the defects closed at the release of Act! v19.0. For a list of defects fixed in updates for Act! v19.0, refer to the following knowledgebase article:
What issues have been fixed in Act! updates?
Answer ID What issues have been fixed in Act! updates?
- D-02442 – Web – APFW - Right Border line is not displayed for search box
- D-02464 – Web – APFW - Schedule Activity - Text needs to be adjusted in buttons and top of messagebox
- D-02475 – Web – APFW - Notes - 'Tab' and 'Shift+Tab' order needs to verified for 'Insert Note' web dialog
- D-02494 – Web - IE 10 – APFW-IE10: Task List-Customize columns: "Move down" button Label wraps outside of button - in English.
- D-02495 – Web - IE 10 – APFW - IE10 - Companies View - Add/Remove Contacts button - Edit criteria- 'Move down' text is not fitted inside the button in company criteria dialog
- D-02496 – Web - IE 11 – APFW -IE11 - Note: Message boxes need formatting.
- D-02500 – Web – APFW - Smart task - Email Merge Setup pop up dialog alignment issue
- D-02512 – Web - IE 11 – APFW-IE11-Opportunities-Add Product: OK/Cancel Button's position need adjusted.
- D-02513 – Web - IE 10 – APFW-IE10-Opportunities-Add Product: OK/Cancel Button's position need adjusted.
- D-02535 – Web – APFW-Contact-Relationships: No tip text for Create LookUp icon.
- D-02539 – Web – APFW: Truncation occurs in New Contact-Webpage Dialog.
- D-02542 – Web – APFW: Toolbar needs formating corrections in company “Criteria-Webpage Dialog”
- D-02545 – Web - IE 11 – APFW - IE11 - Group: OK and Cancel button need adjust in Duplicate Group dialog.
- D-02553 – Web - IE 10 – APFW - IE10 - Contacts - New Note- ok and cancel buttons in select contacts dialog is touching the window and needs alignment
- D-02554 – Web - IE 10 – APFW - IE10 - Contacts - Relate contact- The New contact,ok and cancel buttons in select contacts dialog is touching the window and needs alignment
- D-02666 – Web – APFW: Act! Web application cannot handle/analyze space correctly when add field with space in label to the layout.
- D-02677 – Windows – TS - Incorrect reference to ACT! in warning dialogue
- D-02703 – Windows – The Operator and Value are changed when editing the criteria after perview for Opportunity "Actual Close Date" field.
- D-02746 – Windows – ACT! Integration Service crashes on single instances of recurring activities updated in Google and ACT! (Web Client)
- D-02753 – Windows – TS -Layout labels with & sign change to an underscore
- D-02968 – Web – APFW: Contacts Tab - Private Contact Icon Is Not Properly Aligned
- D-03074 – Windows – Registration and Activation Wizard does not re-check serial number type when serial is changed.
- D-03113 – Web – APFW- Chrome-Schedule- Blank space is displayed above and below the calendar access widget in Edit access dialog
- D-03127 – Web – APFW-IE-Reports- The widget is broken in define filters dialog
- D-03217 – Web – APFW - Thick grey line is displayed below the series description.
- D-03223 – Web – APFW: The search textbox outline is missing at the end
- D-03233 – Web – APFW: Access level font color should be similar in the contact access tab.
- D-03310 – Windows – Open Database Dialog - move Browse button to prevent confusion
- D-03326 – Web – APFW - Separation line is not center aligned properly
- D-03327 – Web – APFW - "Edit Criteria" button is slightly touches with the box present on left
- D-03340 – Web - Chrome Windows – APFW: Chrome: "View linked Fields" dialog box is shrunk
- D-03352 – Web – APFW - 'Ok' and 'Cancel' buttons slightly moved towards right.
- D-03434 – Web - IE 11 – APFW - Calendar - Work Week - Date and Divider Bar are not formatted
- D-03494 – Web – APFW - Edit Team & Delete Team options are enabled even though if the user doesn't have any data.
- D-03531 – Web – APFW: Manage Users: "Hide inactive users..." setting not saved
- D-03562 – Web – APFW - Change verbiage on Date & Time preference to reflect actual usage
- D-03589 – Web – Either remove row count preference or adhere to it.
- D-03617 – Web – Opp View customize columns don't save on Browser exit
- D-03624 – Web – APFW - History List View - Two Customize Column Icons on Same Page
- D-03626 – Web – APFW - Group List View - Sort Column Arrow Colors Incorrect
- D-03647 – Web – T/S - APFW - Can schedule activities for Browse Users.
- D-03705 – Web – Record History: Border line missing for contacts dropdown
- D-03712 – Web - Chrome Windows – Chrome - Error on accessing Pfrefs from Company List
- D-03752 – Web - Chrome Windows – APFW - Secondary Contact - New secondary Contact doesnt show Until the page is refreshed.
- D-03761 – Web – APFW: Database Maintenance->Lock/Unlock database: LogOff and OK button alignment needs to be adjusted
- D-03876 – Windows – Update README file in Windows and Web media
- D-03897 – Web - IE 10 – T/S - APFW - Error message when trying to use Edit>Replace function on SSL (https) website.
- D-03975 – Windows – Welcome Page - Offline Welcome Page Should Be Version Agnostic and Rebranded
- D-04098 – Web – APFW - Default Dashboard - Closed to date - Filter dialog - Cancel button is cut off
- D-04125 – Web Hosted – APFW - Unable to change layout if default layout is missing
- D-04171 – Web – APFW: The scroll bar is displayed in incorrect position in companies’ name list.
- D-04248 – Web – T/S - APFW - If an email address is surrounded by <...> then you cannot amend the contact.
- D-04334 – Windows – TS - First opportunity created on any day has two 'New Opportunity' histories
- D-04349 – Web – TS - Cannot set a default value on selected fields.
- D-04385 – Windows – TS - Activity disappears if specific steps are followed.
- D-04437 – Web – TS - APFW Notes and History preview pane not available after scrolling to other contacts
- D-04458 – Web – TS - APFW - Unable to communicate with the server when trying to link ID/Status field via web.
- D-04491 – Web - IE 11 – IE11 - APFW - Picture fields don't refresh when scrolling contacts.
- D-04492 – Web - Chrome Windows – Chrome - APFW - Picture fields don't appear on detail view.
- D-04494 – Windows – TS - Annual Events Lookup showing events 1 day before selected date range
- D-04501 – Web – TS - APFW/APC - Unable to sync contacts from Outlook into Act! via APFW Outlook Integration.
- D-04511 – Windows – TImer: History created from Timer Stop has a Duration that will be lost if History Type is changed
- D-04541 – Windows – TS - LC - Applying changes made in Preferences gives Object Reference error
- D-04554 – Windows – TS - Hide in Active Users settings is ignored by any user level except Admin.
- D-04559 – Web - Chrome Windows – TS - APFW - Layout not saved when using Save As in Chrome.
- D-04560 – Windows – TS - Default filters in Opportunities show 'None' for stage instead of 'All'
- D-04561 – Web - Chrome Windows – TS - APFW - Default view and Timezone pop up don't appear when using Chrome.
- D-04563 – Windows – TS - Option to delete multiple histories is not greyed out.
- D-04564 – Web - Chrome Windows – Chrome Define Fields allows enlargement, but doesn't handle well.
- D-04570 – Windows – New Process created in APFW does not reflect in Windows opportunities list filters unless you restart ACT!
- D-04573 – Web – TS - APFW - Type Ahead doesn't work in multi select drop down lists
- D-04575 – Web – TS - APFW - Cannot type in multi select drop down if limit to list is enabled.
- D-04577 – Windows – Customer - Act Integration crashes during contact sync
- D-04583 – Windows – TS - Lookup on edit date returns wrong results.
- D-04591 – Web – TS - APFW - Group window is blank when trying to send an AEM campaign to a group.
- D-04608 – Web – TS - Calendar does not consistently load correct month after month has been changed from minicalendar in IE10 and IE11
- D-04615 – Windows – AEM - Send Campaign - Control used for selecting groups/companies/opportunities in AEM Send Campaign gives the impression that one add more than one record
- D-04639 – Web – TS - APFW - Menu options become unavailable after resizing tabs.
- D-04650 – Windows – TS - Synchronisation wizard allows you to create a database starting with numbers.
- D-04656 – Windows – Windows - AEM - ACT! re-using AEM token between Databases
- D-04658 – Windows – TS - Manager role cannot erase activities for users with Standard role and below.
- D-04660 – Web – APFW - if change required fields to No Access, saving company exits Act.
- D-04683 – Web – TS - APFW - Contact Count in Groups/Companies not refreshing.
- D-04713 – Web – APFW-Contacts-A black screen appears after sorting records by Record Manager column in Groups/Companies tab
- D-04720 – Web – APFW - Calendar left says "*date here*"
- D-04737 – Web – APFW - Only one company display when insert a note after holding Ctrl to select multi companies.
- D-04743 – Web – TS - APFW - Cannot select a group in send emarketing campaign window
- D-04745 – Web – APFW- Sort feature do not work when click some column in Note tab.
- D-04750 – Web – Chrome - The “Preferences dialog box” disappear after cancel any action
- D-04753 – Web – Chrome-Truncation occurs on “Search on Keywords” dialog.
- D-04759 – Web – Chrome-The change of Field type to "Date/Time" can't be saved.
- D-04764 – Web – APFW -Send Email Campaign Window - Manage Button for sender profiles is active even though the user does not have AEM Admin permission.
- D-04768 – Web – APFW - Companies - Select Companies >" Create Contact from Company" button on menubar - Cannot work correctly
- D-04769 – Web – Chrome-Three dialog "Opportunity Pipeline By Stage", "Top 10 Opportunities" and "Closed Sales to Date" are truncated
- D-04771 – Web – APFW-The Password Policy dialog box have not the save button and also do not automatically save the changed settings
- D-04776 – Web – APFW- The previous created note displays on the grid list after creating a new Contact.
- D-04778 – Web – APFW - web parity - Lookup Contacts-The “show more options” cannot be saved when choose Contacts again after logout and logon.
- D-04780 – Web - IE 11 – TS - APFW - Wrong attachment opening from edit button.
- D-04783 – Windows – Invalid prompt to update linked fields
- D-04797 – Web - Chrome Windows – TS - APFW - A random space is removed after editing a note.
- D-04800 – Windows – Delete Contact commands not enabled properly for Standard user accounts
- D-04801 – Windows – Delete Company commands not enabled properly for Standard user accounts
- D-04802 – Windows – Windows - Define Fields - Calculated Fields - Fields listbox clicked w/o any fields = Null Reference Popup
- D-04817 – Web – TS - APFW - Clicking 'Scheduled with' takes you to the wrong contact
- D-04818 – Web – TS - Custom Tab Names with '&' in APFW fail to load.
- D-04826 – Web – APFW - Activities - Message Body inserted by Act! Contact Link is missing EOLS (End of Lines)
- D-04830 – Web – APFW - Chrome - History List not refreshed after applying user filter.
- D-04832 – Web – Chrome – Cannot select “all user “option if more than 10 users exist on Select Users dialog
- D-04837 – Windows – TS - Resources unavailable after assigning to a single occurrence of a recurring activity.
- D-04838 – Web – TS - APFW - Custom activity types show multiple results in web.
- D-04841 – Web – APFW- History List- The incorrect Contact Detail display when click on contact name link on history list screen.
- D-04842 – Web – APFW - Group List - Export to Excel = DB logs out and displays Login Screen
- D-04847 – Web – TS - APFW - Product Order in Opportunities is not honoured when creating Quotes.
- D-04850 – Windows – TS - Invalid ChartFX Gauges License error on dashboard component.
- D-04851 – Web – TS - APFW - "Replace field" function does not work in web, on yes/no fields.
- D-04852 – Web – APFW - Search result's 'Contact' link sends user to wrong contact
- D-04860 – Web – APFW - Act.Web.Api - 19.0 APFW returns "Subscription = False"
- D-04875 – Web – APFW – Opportunity- The data for field Time & Date/Time cannot display correctly on List View
- D-04881 – Web – TS - APFW - List view goes blank when trying to lookup large number of contacts
- D-04884 – Web – APFW - Define Fields - ID/Status - Unable to make changes to this field because title has invalid Character
- D-04886 – Windows – New database template does not have "AEM send ", "WEB API Access"
- D-04887 – Web – TS - APFW - Unable to send an 'activity email to contacts' from a follow up activity
- D-04889 – Web – APFW - Preferences -- Webpage Dialog close button not functioning in IE
- D-04892 – Web – APFW- Edit - Replace Field command fails when target is a limit to list field type.
- D-04900 – Web – APFW--Opportunity Lookup displays incorrect results in detail view
- D-04902 – Web – TS - APFW -- Calendars -- Navigating with mini calendar displays no icons or data
- D-04904 – Web – APFW - AEM - Manage Sender Profile dialog - Email field won't accept periods in username
- D-04906 – Web – APFW - Histories - all entities - preview not loading when navigating to an entity with one history.
- D-04908 – Windows – Office 64 bit Integration - Installation - 64 bit Flags need to be removed from the installer.
- D-04909 – Windows – Registration - Serial Numbers - Add Support for V19.0 Serial Numbers in Act!
- D-04918 – Web – Chrome – Cannot delete a custom field use “Define fields” from Tools menu
- D-04921 – Web – Unable to register serial numbers in excess of 500 seats.
- D-04923 – Windows – Update installers with 19.0 EULA - All regions/tiers/languages
- D-04927 – Windows – Update Windows Clients with 19.0 Copyright - All regions/tiers/languages
- D-04928 – Web – Update Web Client with 19.0 Copyright - All regions/languages
- D-04929 – Windows – Update Windows Clients with 19.0 Branded Graphics - All regions/tiers/languages
- D-04930 – Web – Update Web Client with 19.0 Branded Graphics - All regions/languages
- D-04932 – Web – APFW - Windows Client - Calendar/Tasks - Unable to get to Calendar and Task List
- D-04933 – Web – APFW - Calendar - Monthly - Selecting various dates does not (always) refresh the Recap List
- D-04937 – Web – APFW - Calendar - Weekly - No Icons display, Recap does not Refresh when navigating.
- D-04938 – Web – APFW - Calendar - Daily - Recap List does not Refresh, Icons Missing
- D-04940 – Windows – TS - Licensing -- Seat count reset to zero before end of grace period
- D-04941 – Windows – Hotfix - TS - LC - Applying changes made in Preferences gives Object Reference error
- D-04943 – Web – TS - APFW - In calendar view ‘amp;’ is diplsayed after any ‘&’ used in contact or company names
- D-04959 – Windows – No respond when click “Manage >Activity Types…” from “Schedule” menu
- D-04975 – Web - IE 11 – APFW - Calendar - Monthly view - Forward and back arrow navigation skips months.
- D-04981 – Web – APFW – Selecting Printout Type of Reports from Print Dialog will log off user
- D-04990 – Windows – AEM - Messaging Needs Changing when Sending from a new DB (no users selected in Active Sender Profile)
- D-04993 – Windows – Preferences - Outlook Sync Prefs - Adding a Database Produces Error dialog.
- D-05006 – Web – TS - APFW - Browse user able to get into the "Manage Users" option through Cloud/Web
- D-05010 – Web – APFW - Help System not updated with new feature information
- D-05011 – Windows – Help System not updated with new feature information
- D-05024 – Web – APFW - Duplicate checking - screen does not refresh after merge
- D-05025 – Web – TS - Chrome - Adding a new user to a team does not save
- D-05043 – Web – TS - APFW/APC - Removing Contacts or Products/Services tab from Opportunity layout prevents tabs from being edited via the web interface
- D-05054 – Web – TS - APFW - Lookup returns 'All Contacts' rather than selected lookup.
- D-05056 – Windows – Upgrade from 18.2 to 19.0 leaves v 18.2 in list of programs to uninstall under
- D-05059 – Windows – Install - Web installer fails on x86 machines
- D-05061 – Windows – Reports - Demo DB in 19.0 does not have .rep2 files
- D-05066 – Web – TS - Chrome - Tag mode does not function correctly for email or lookups
- D-05070 – Windows – Windows - ACT! Connect Link - Using Perpetual License does not go to redirect page
- D-05077 – Web - Chrome Windows – TS - APFW - A random space is removed after editing an activity.
- D-05078 – Web - Chrome Windows – TS - APFW - A random space is removed after editing a history.
- D-05079 – Web - Chrome Windows – APFW - Activity details getting <br> tags appended.
- D-05082 – Web - Chrome Windows – TS - APFW - A random space is removed after clearing an activity.
- D-05083 – Web - Chrome Windows – TS - APFW - Space removed from history details viewed in a list view
- D-05090 – Windows – Rep2 file extension does not have associated application or icon
- D-05092 – Web - Chrome Windows – APFW - Chrome - Toggling types on calendar in work week causes visual errors
- D-05095 – Web - Chrome Windows – APFW - Chrome - Toggling types on calendar in daily view causes visual errors
- D-05096 – Web – APFW - In calendar daily view changing Types causes day to advance
- D-05101 – Windows – Windows - Std User (w/Delete Permission) Cannot Delete Record he/she Created
- D-05103 – Web – Group/Companies tab does not refresh data when navigating contacts
- D-05108 – Web – APFW - Unable to edit contact if layout contains a picture field
- D-05111 – Windows – Incorrect branding on message which informs customer about new reports
- D-05124 – Web – APFW - arrows not showing correctly in manage teams
- D-05125 – Windows – Welcome - v19 product pages not loading
- D-05141 – Web – TS - APFW - Adding apostrophes to Opportunity field names causes customise columns in opportunities to be blank
- D-05137 – Windows – TS - APFW Users are kicked out of web because of invalid Google Activities
- D-05142 – Web – APFW - Angle brackets not properly handled in web
- D-05144 – Windows – Outlook Sync - Sync freezes on second sync in Outlook 2016 32-bit
- D-05157 – Web – APC performance compress logon page images.
- D-05161 – Windows – Pop up an error message when write email message from template when working with 64bit office in windows 7 X64 only.
- D-05153 – Windows – TS - Changes to Opportunities are not saved if a quick lookup is done.
- D-05167 – Windows – Act! login slow if no address book present
- D-05180 – Windows – TS - Installer - installation not properly setting SA password with SQL 2014
- D-05181 – Windows – TS - APFW - Advanced query OK/Cancel buttons disappear
- D-05183 – Web – APFW - Using VCR controls to change contact with a validation error on the page still changes contact
- D-05184 – Web – APFW - Improve performance by reducing all grid page sizes from 500 to 50 items per page
- D-05188 – Web - IE 11 – APFW - After create a recurring activity in Google Calendar and sync to Act!, the user is forced to logoff due to an error.
- D-05191 – Windows – TS - Permanently unable to save new opportunities after enabling history generation on locked system currency fields.
- D-05194 – Web – APFW - Changing lookup entity types and closing the dialog causes an error
- D-05196 – Windows – TS - When updating Linked Company / Contact Fields, messaging misleads the customer as to behavior.
- D-05208 – Windows – Restoring a DB directly through Act.Framework fails
- D-05253 – Web – APFW - 64 bit outlook sync locking up on "connecting to outlook"
- D-05249 – Web – APFW 64-bit address books not added during install
- D-04352 – Windows – Customer issue - Mail Merge performs sporadically.
- D-04510 – Web – APFW - Act.Integration crashes when sending activity invitations
- D-04653 – Windows – TS - Syncing a recurring activity to Outlook creates one extra ocurrence.
- D-05122 – Windows – TS - Outlook Contact Sync doesn't adhere to the defined sync set
- D-05156 – Web – APFW - Contact Sync throws “Cannot access a disposed object” Error for office 64bit outlook
- D-05299 – Windows – TS - When using the "E-mail Document" button, the path of the attachment is showing in the name of the attachment in Outlook
- D-05256 – Windows – Calendar Invite displays "Object reference not set to an instance of an object" error
- D-05251 – Web – APFW - Act.Integration is crashing when trying to open preferences (32 bit machines)