"A message could not be sent, it has been saved to your Outbox folder."
"A message could not be sent because of trouble with the internet connection. The message has been copied to your outbox."
"A message could not be sent because of network problems. The message has been saved to your outbox folder, and ACT! Internet E-Mail has been placed in offline mode." (6.0.3)
The message fails to send.
There are several possible causes for this issue. Most often the issue is due to the SMTP server you specify in ACT!'s E-mail Setup Wizard. It is either incorrect, or is one that will not allow you to send e-mail through your Internet Service Provider (ISP). For example: If you connect with a dial-up modem, EarthLink requires you to send through their SMTP server exclusively.
SSL or SPA
If you confirm the SMTP server with your ISP, the issue may be due to Secure Socket Layer (SSL) or Secure Password Authentication (SPA). Internet Mail does not currently support servers that require either SSL or SPA. You can also verify with your ISP whether they require either of these capabilities in e-mail clients.
SMTP Relay Denied
In addition to using SSL or SPA to authorize access to SMTP e-mail servers Internet Service Providers are moving to block access to the SMTP server from users who aren't logged on to the ISP directly.
The easiest way to troubleshoot this is to setup your E-mail Account in Outlook Express. You will probably be able to receive e-mail but when sending you get the following error:
The key phrase to look for is Relaying denied. You may get some other error referring to Port 25 filtering.
This policy is instituted by your e-mail account provider and cannot be circumvented.
It means that you connect to the internet through an ISP that is not the same as your e-mail account provider. An example would be that you connect to the Internet through your company server but have an e-mail account through some other service that provides POP3/SMTP e-mail accounts.
Invalid Reply Address
To prevent unauthorized use of a server, most ISP's and e-mail service providers require that all e-mails have a reply to address associated with an account on their SMTP server. If you encounter the issue of e-mails being placed in the Outbox, and the previous solutions fail, verify that your reply to address is the one associated with the account you are sending through.
Multiple E-mail Accounts in Internet Mail
If multiple e-mail accounts are set up in Internet Mail and Internet Mail is the default e-mail client, ACT! will always send e-mail messages to the last account set up in Internet Mail. If that account is experiencing one of the previous two situations, it will cause this issue, even if it is not the default Internet Mail account. This is a known issue in ACT!, and is currently under investigation.
To resolve this issue, either delete any e-mail accounts that require SSL or SPA, or use the following procedure to verify which account ACT! sees as the most recently added e-mail account.
Caution: The following procedure makes changes to the Windows registry. We strongly recommend making a backup of the registry before applying the following steps. For more details on making a backup, refer to the following document:
- Title: How to Back Up the Windows Registry
How to Back Up the Windows Registry
- Exit all running programs, including ACT!.
- Click the Windows Start button, and then click Run. The Run dialog box appears.
- Enter regedit into the Open dialog box, and then click OK. The Registry Editor launches.
- In the left pane, navigate to the following key:
- If there is a plus sign (+) to the left of the Accounts folder in the left pane, click it to expand the folder. You will see a subfolder for every account set up in Internet Mail. The folder names will be User0, User1, and so on.
- The last account (the one with the highest number) is the account ACT! defaults to. Click the folder in the left pane to see the account settings in the right pane. This is the account you will need to determine requires SSL or SPA.
If this error does not occur each time you attempt to send, it may be that your Work Offline option is enabled. Try clicking the Send/Receive button prior to sending the e-mail --or-- click the Edit menu, and then (if the Work Offline option is enabled) click Work Offline to clear this option prior to attempting the send.
Damaged E-mail Account
If the preceding solutions do not resolve the issue, it could be the account details are either incorrect or the Windows registry entries for the account have become damaged. To rebuild the account, refer to the following document:
- Title : ACT! Stops Responding When Replying To or Forwarding E-mail using Internet Mail
ACT! Stops Responding When Replying To or Forwarding E-mail using Internet Mail