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Not receiving prompt to record history after printing a merged Microsoft Word document

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Symptom:
I have merged a document to Microsoft Word, but when I print it, there is no prompt to record history to Act!

Product Details:
Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web)
Version: 2013 (v15) and later

Environment:
Third Party: Microsoft Office




Cause:
This issue can occur for multiple reasons:

  • The Act! Office Add-In is disabled
  • Windows User Account Control (UAC) Settings are interfering with the Office Add-In
  • The Act! Add-In is missing (Office 2007 only)
  • The Microsoft Office global template is damaged
  • The Load Behavior is not configured to load the add-in properly



Solution:


Act! Office Add-in is inactive or disabled

Follow the steps below depending on your version of Microsoft Word

Click to Expand/Collapse this section Word 2010 and later


Click to Expand/Collapse this section Word 2007


Click to Expand/Collapse this section Word 2003 (Act! versions 2013 and v16 only)




Windows User Account Control (UAC) Settings are interfering with the Office Add-In

Option 1: Run Act! as an administrator

You may be able to workaround the UAC settings by running Act! as an administrator

  1. Close Act! and the merged document, then navigate to your desktop
  2. Right-click the Act! icon, then choose Run as administrator
  3. If prompted, click Allow
  4. Once Act! has opened, Perform the merge again and test printing



Option 2: Disable UAC

Note: This information is provided as a convenience. Act! does not provide support for Microsoft products. For assistance with configuring or disabling UAC, contact Microsoft.

If running the programs as an Administrator is unsuccessful, you may need to disable UAC. For more information about UAC and how to disable it, refer to the following Microsoft documentation:

User Account Control Step-by-Step Guide



The Act! Add-In is missing (Office 2007 only)

  1. Ensure you are logged into Windows as a local Administrator
  2. Ensure that Act! and all Office programs are closed
  3. From the File Attachments section at the bottom of this article, download and save one of the following files, depending on your operating system type:

    • 64-bit operating system: Office2007 addin missing(64-bit).cmd
    • 32-bit operating system: Office2007 addin missing.cmd
  4. Double-click to run the file
  5. Test merging and attempt to print again



The Microsoft Office global template is damaged

You may be able to resolve this issue by renaming the Normal.dot (Office 2003) or Normal.dotm (Office 2007 and later) files and forcing Word to recreate them. Before proceeding with these steps, ensure that Word, Outlook, and Act! are all closed. Follow the steps below:

  1. Depending on your version of Windows, browse to one of the following locations:

    • Windows Vista and later: C:\Users\[Your Windows Username]\AppData\Roaming\Microsoft\Templates
    • Server 2003 and Windows XP: C:\Documents and Settings\[Your Windows Username]\Application Data\Microsoft\Templates
  2. In the Templates folder, rename any Normal.dot or Normal.dotm files to Normal.old, then close the Windows Explorer window
  3. Launch Microsoft Word to force Word to recreate the renamed files, then exit Word
  4. Test merging and attempt to print again




The Load Behavior is not configured to load the add-in properly

  1. Close Act! and Word
  2. On your keyboard, press the Windows Key + R
  3. In the Run dialog, type regedit, then press Enter

    Note: It is strongly recommended that you create a backup of your system registry prior to proceeding with these steps. Incorrect changes to the registry could result in permanent data loss or corrupted files. Please make sure you modify only the keys specified. For information on backing up the Windows Registry, refer to the following knowledgebase article:

    How to Backup the Windows Registry
    Answer ID How to back up the Windows Registry

  4. Navigate to the one of the following registry keys, depending on your operating system type:

    • 64-bit operating system: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\Word\Addins
    • 32-bit operating system: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Word\Addins
  5. Click the ActOffice2007Addin.Connect key

    Note: This is the same key, regardless of what version of Office you are using

  6. On the right-hand side of the window, right-click LoadBehavior, then select Change (or Modify…)
  7. Ensure the Value data field is set to 3, then click OK
  8. Close out of the Registry Editor
  9. Test merging and attempt to print again


Quick Print

If none of the above steps resolve the issue, you may be able to work around the issue by using the Quick Print feature in Word. However, Quick Print will print one copy of the document with the default printing settings, so if you have more than one printer set up for your computer, it will print to the one you have marked as default.

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