This error is caused by a missing or incorrect path in the registry. To correct this issue, you will need to make modifications to your registry.
Caution: We strongly recommend that you back up the system registry before making any changes. Incorrect changes to the registry could result in permanent data loss or corrupted files. Please make sure you modify only the keys specified. For detailed information on backing up the Windows® Registry, click the link below:
Answer ID: How to back up the Windows Registry
Use the following steps to check your registry for the correct values and make modifications to resolve this issue.
- Click on Start then Run and type regedit in the open field. Click OK.The Registry Editor window appears.
- Browse to HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders and look for AppData on the right hand pane.
- If AppData exists, skip to step 7. If it does not exist, you will need to add it. Follow steps 4-6 to add AppData.
- Right-click on the right hand pane and select New then Expandable String Value.
- Type AppData and press enter to name the new string AppData.
- Double-click the new AppData string and type %USERPROFILE%\Application Data as the value.
- If AppData exists on the right hand pane, check the value under the Data column for it. It should read %USERPROFILE%\Application Data. If it does not, change the value of it by double-clicking on AppData and entering %USERPROFILE%\Application Data as the value.
- Browse to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders and look for AppData on the right hand pane.
- Repeat steps 3-7 as necessary.
- Close the Registry Editor when finished by selecting File then Exit.
Note: This message can also be presented if the Windows user's My Documents folder has been redirected to a server.