You are setting up an Internet Mail account in Act! on a Windows Vista or newer operating system, and the connection test continuously fails.
This issue has been found to occur on computers running Windows Vista or newer, which support and has Hardware DEP (Data Execution Prevention) enabled . The Internet Mail Email Client will still function, but the connection test will fail to successfully complete. You can resolve this issue by disabling Hardware DEP using the TurnDEPOff_22966.bat file attached to this article. Follow the steps below:
For assistance determining if Hardware DEP is enabled on your computer, as well as a description of DEP, please refer to the following Microsoft® Knowledgebase Article:
How to determine that hardware DEP is available and configured on your computer
For assistance with disabling the DEP settings, review this Microsoft article:
Change Data Execution Prevention settings
For more information on disabling Hardware DEP in your System BIOS, please refer to your system documentation or contact your computer manufacturer.
This issue has been found to occur on computers running Windows Vista or newer, which support and has Hardware DEP (Data Execution Prevention) enabled . The Internet Mail Email Client will still function, but the connection test will fail to successfully complete. You can resolve this issue by disabling Hardware DEP using the TurnDEPOff_22966.bat file attached to this article. Follow the steps below:
- Close Act!
- Click the TurnDEPOff_22966.bat file in the File Attachments section near the bottom of this article. Download and save the file to your computer's Desktop.
- Once the file is on your Desktop, right-click it and choose Run as administrator. When prompted, press any key on your keyboard to run the file.
- When the operation is complete, press any key to close the command screen.
- Reboot your machine for the change to take effect.
- Reopen Act!, set up your Internet Mail account again, and test the connection.
For assistance determining if Hardware DEP is enabled on your computer, as well as a description of DEP, please refer to the following Microsoft® Knowledgebase Article:
How to determine that hardware DEP is available and configured on your computer
For assistance with disabling the DEP settings, review this Microsoft article:
Change Data Execution Prevention settings
For more information on disabling Hardware DEP in your System BIOS, please refer to your system documentation or contact your computer manufacturer.