Error: "Error Retrieving the COM Class Factory for Component with CLSID {741BEEFD-AEC0-4AFF-84AF-4F61D15F5526} failed due to the following error: Error: “Retrieving the COM Class Factory for Component with CLSID {780040154" or "...8007007e"

Symptom: When I attempt to open Act! E-mail or click on an e-mail address, I receive the Error: "Error Retrieving the COM Class Factory for Component with CLSID {741BEEFD-AEC0-4AFF-84AF-4F61D15F5526} failed due to the following error: 80040154" or "...8007007e"
 
Product Details: 
Product Family: Act!
Product: Act! Pro, Act! Premium
Version: 2008 and later
 

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Cause: 
This error will occur due to an unregistered or missing redemption.dll file, or if your Microsoft Office installation is damaged and needs to be repaired
 
Solution: 
 
To resolve this issue, use the steps below to re-register the Redemption.dll file.
 
Re-register Redemption.dll
 

1. Ensure Act! and Microsoft Outlook are closed
2. Press the Windows key + R on your keyboard to bring up the Run dialog
3. Type cmd , then press Enter
4. Depending on your computer’s operating system (OS) type, type one of the following
   
   64-bit OS: cd C:\Program Files (x86)\Act\Act for Windows
   32-bit OS: cd C:\Program Files\ACT\ACT for Windows
    
5. Press Enter
6. Type regsvr32 redemption.dll , then press Enter
7. When the “DllRegisterServer in redemption.dll succeeded.” message appears, click OK
   
   Note: If you receive an error “LoadLibrary(“redemption.dll”) failed – The specified module could not be found.” when attempting step 6, skip to the Missing Redemption.dll section below
    
8. Close the command prompt window
9. Attempt to use the e-mail options in Act! to test

 
 
Missing Redemption.dll
 

1. From the File Attachments section of this article, download and save the Redemption.dll file and save to one of the following locations, depending on your operating system type:
   
   64-bit OS: cd C:\Program Files (x86)\Act\Act for Windows
   32-bit OS: cd C:\Program Files\ACT\ACT for Windows
    
2. Follow steps 2- 9 in the Re-register Redemption.dll section above 

 
 
Damaged Microsoft Office Installation
 
Note: Swiftpage does not provide support for Microsoft products. If you require assistance with the information below, contact Microsoft or an IT professional for assistance.
 
If re-registering the redemption.dll file does not resolve the issue, you may be able to resolve the issue by running Microsoft Office repairs by following the steps in the Microsoft article below:
 
Repair an Office application