Issues using Act! with large or custom size Dots Per Inch (DPI) Display Settings

Question:
What are some issues that can occur when using Act! on a computer that has large or custom DPI Display Settings?

Product Details:
Product Family: Act!
Product: Act! Pro, Act! Premium
Version: 2005 and later

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Answer:
Act! was designed to function at 96 DPI. If DPI settings are set to a setting larger than this, Act! can have issues rendering certain areas of the application properly. General issues that can occur when DPI settings are larger than an application was designed and based for are:

• Clipped User Interface elements or text
• Incorrect font size
• Pixelated text
• Misalignment of application space or rendering affecting the layout

For a more detailed explanation about how DPI affects the appearance of programs and why Act! experiences issues when running on DPI settings higher than 96 DPI, refer to the following knowledgebase article:

Why does Act! experience display problems using high Dots Per Inch (DPI) settings?
Answer ID Why does Act! experience display problems using high Dots Per Inch (DPI) settings?


These issues can be alleviated by reducing your DPI settings to 96 DPI. For instructions on how to reduce your DPI Settings to 96 DPI, follow the steps for your operating system below:

Note: This information is provided as a convenience. Swiftpage does not provide support for Microsoft products. For assistance in configuring your DPI settings, contact Microsoft or an IT Professional.


Microsoft Surface Pro 3 only (Windows 8 and Windows 10):
Windows 10:
Windows 8:
Windows 7:
Windows Vista®:
Windows XP and Windows Server® 2003:

Note: If reducing your DPI settings is not an option, you may be able to workaround some of the issues using the best practices from the following knowledgebase article:





Related Information:


For further information on specific issues reported to occur when using Act! with large or custom DPI settings, refer to the knowledgebase articles below:

Calendar View shows all mini calendars
Answer ID Calendar View shows all mini calendars

When exiting the Act! Layout Editor, layout fonts get larger
Answer ID When exiting the Act! Layout Editor, layout fonts get larger

Ellipses buttons or drop-down lists missing from Detail or List views in Act!
Answer ID Ellipses buttons or drop-down lists missing from Detail or List views in Act!

Unable to enter SA password during Act! installation after manually creating the Microsoft SQL Server (ACT7) instance
Answer ID Unable to enter SA password during Act! installation after manually creating the Microsoft SQL Server (ACT7) instance

Tabs do not display on Contact, Company, or Group Detail View
Answer ID Tabs Do Not Display on Contact, Company, Group or Opportunity Detail View

Large text appears in certain views or dialog boxes
Answer ID Large text appears in certain views or dialog boxes

Error: “Specified argument without range of values” when resizing the mini-calendar
Answer ID Error: “Specified argument without range of values” when resizing the mini-calendar

Address book prints with large fonts or text overlaps
Answer ID Address book prints with large fonts or text overlaps

Activity Type list is empty and disabled in Advanced Preferences for Google Calendar synchronization in Act!
Answer ID Activity Type list is empty and disabled in Advanced Preferences for Google Calendar synchronization in Act!

List of Contact Sync Sets is empty and the Define Sync Sets button is grayed out under the Synchronize Contacts tab in Microsoft Outlook synchronization preferences
Answer ID List of Contact Sync Sets is empty and the Define Sync Sets button is grayed out under the Synchronize Contacts tab in Microsoft Outlook synchronization preferences

Unable to save a related contact after adding it under the Relationships tab
Answer ID Unable to save a related contact after adding it under the Relationships tab