Symptom:
You are attempting to synchronize your Act! contacts with Microsoft Outlook and find that some or all contacts fail to sync.
Products:
Family: Act!
Product: Act! Pro, Act! Premium
Environment:
Third-Party: Microsoft Outlook
Cause:
This issue will occur if you have contacts from Outlook that had previously synced with Act! and manually deleted them in Outlook. When attempting to sync again, those contacts will not transfer.
Note: In the event that you wish to remove contacts that have synchronized between Act! and Outlook, this can be accomplished by creating and selecting a new sync set with a reduced number of contacts (ex: only includes 'My Record'), or un-checking all sync sets, and synchronizing again. The option for selecting the sync set is located in: Tools menu; select Synchronize with Outlook; select Outlook Synchronization Preferences; select Synchronize Contacts tab.
Solution:
To restore proper synchronization between Act! and Outlook, please use the following steps:
Note: This process will reset the sync action and any previously synchronized contacts that remain in both ACT! and Outlook may be synchronized again causing duplicates. After making backups of the ACT! database and Outlook profile, duplicate contacts should be removed from one of the programs before initiating the sync process again.
Alternate Solution:
This can also occur if you have not selected a sync set.
You are attempting to synchronize your Act! contacts with Microsoft Outlook and find that some or all contacts fail to sync.
Products:
Family: Act!
Product: Act! Pro, Act! Premium
Environment:
Third-Party: Microsoft Outlook
Cause:
This issue will occur if you have contacts from Outlook that had previously synced with Act! and manually deleted them in Outlook. When attempting to sync again, those contacts will not transfer.
Note: In the event that you wish to remove contacts that have synchronized between Act! and Outlook, this can be accomplished by creating and selecting a new sync set with a reduced number of contacts (ex: only includes 'My Record'), or un-checking all sync sets, and synchronizing again. The option for selecting the sync set is located in: Tools menu; select Synchronize with Outlook; select Outlook Synchronization Preferences; select Synchronize Contacts tab.
Solution:
To restore proper synchronization between Act! and Outlook, please use the following steps:
- Close Act! and Outlook.
- Stop the integration process:
- Right click on Windows Task bar and select Task Manager.
- Select the Processes tab.
- Locate integration service, click to highlight:
- Act! v16 and later: Act!.Integration.exe
- Sage ACT! 2012 and Sage ACT! 2013: Sage.ACT.Integration.exe
- Sage ACT! 2011: Act.Outlook.Sync.exe
- Select End Process to end the process.
- Launch Windows Explorer®.
- Browse to the following location:
- Windows XP®, Windows Server® 2003: C:\Documents and Settings\*username*\Application Data\ACT\Act Data\Outlook Sync
- Windows Vista®, Windows® 7, Windows Server® 2008: C:\Users\*username*\AppData\Roaming\ACT\Act Data\Outlook Sync
- Delete or rename both files that end with "Contacts.metadata".
- Restart the integration process using these steps:
- Using Windows Explorer (My Computer or Computer icon), browse to the following location:
32-bit operating system: C:\Program Files\Act\Act for Windows
64-bit operating system: C:\Program Files (x86)\Act\Act for Windows - Locate and double-click the appropriate integration file to restart service:
- Act! v16 and later: Act!.Integration.exe
- Sage ACT! 2012 and Sage ACT! 2013: Sage.ACT.Integration.exe
- Sage ACT! 2011: Act.Outlook.Sync.exe
Note: Rebooting the computer will also achieve the result of restarting the service.
- Using Windows Explorer (My Computer or Computer icon), browse to the following location:
- Launch Act! and test synchronization.
Note: This process will reset the sync action and any previously synchronized contacts that remain in both ACT! and Outlook may be synchronized again causing duplicates. After making backups of the ACT! database and Outlook profile, duplicate contacts should be removed from one of the programs before initiating the sync process again.
Alternate Solution:
This can also occur if you have not selected a sync set.
- In Act! click on the Tools menu and select Outlook Synchronization Preferences under Synchronize with Outlook
- Click on the Synchronize Contacts tab
- Enable the check box next to a sync set in the box
- Test synchronization