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Act! Addin becomes inactive after restarting Outlook 2013 and later

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Symptom:
Act! Addin becomes inactive after restarting Outlook 2013 and later

Product:
Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web), Act! Premium Cloud
Version: v16 through v20.0

Environment:
Third Party: Microsoft Outlook 2013




Cause:
Outlook may have disabled the add-in because it was loading too slowly, Your Act! Outlook add-in may be corrupt, or an add-in using MSCOREE.DLL is disabled.

Solution:

Note: Prior to performing these steps, attempt to run back through the Outlook Integration setup, then test if the add-in still becomes inactive. If the issue persists, proceed to the steps below. For information on setting up the Outlook Integration, refer to the following knowledgabase article:

How to use Microsoft Outlook as your e-mail client in Act! versions 2011 and higher
Answer ID How to use Microsoft Outlook as your e-mail client in Act! versions 2011 and higher


Outlook disabled the add-in
  1. In Outlook, click File, then click Slow and Disabled COM Add-ins
  2. If the Act! Outlook add-in appears, select Always enable
  3. Restart Outlook and verify that the add-ins are available


Recreate the Act! Outlook Add-in.
  1. Right Click Outlook and Choose “Run As Administrator”
  2. Go to File > Options > add-ins
  3. Click the Go next to the COM Add-ins
  4. Select ACT! Outlook add-in and click Remove on the right side
  5. Browse to one of the following locations, depending on your version of Act! and your operating system (OS) type:

    Act! for Windows
    • 64-bit OS: C:\Program Files (x86)\ACT\ACT for Windows
    • 32-bit OS: C:\Program Files\ACT\ACT for Windows

    Act! Premium (access via web) or Act! Premium Cloud
    • 64-bit OS: C:\Program Files (x86)\ACT\ACT for Web\ClientSrvs\Office\Outlook
    • 32-bit OS: C:\Program Files\ACT\ACT for Web\ClientSrvs\Office\Outlook


  6. Right-click the actoutlookaddin.dll file and select Copy
  7. Browse to:

    Act! for Windows
    • 64-bit OS: C:\Program Files (x86)\ACT\ACT for Windows
    • 32-bit OS: C:\Program Files\ACT\ACT for Windows

    Act! Premium (access via web) or Act! Premium Cloud
    • 64-bit OS: C:\Program Files (x86)\ACT\ACT for Web\ClientSrvs\Office\Outlook
    • 32-bit OS: C:\Program Files\ACT\ACT for Web\ClientSrvs\Office\Outlook


  8. Right click RegAsm.exe and choose Paste from the shortcut menu
  9. Right click gacutil.exe and choose Paste from the shortcut menu.
  10. Reconfigure Outlook preferences, then test. For instructions on configuring Outlook preferences, refer to the following knowledgebase article

    How to configure Microsoft Outlook as your e-mail client in Act! versions 2011 and higher
    Answer ID How to use Microsoft Outlook as your e-mail client in Act! versions 2011 and higher


Enable any add-ins that use MSCOREE.DLL.
  1. Right Click Outlook and Choose “Run As Administrator”
  2. Go to File > Options > Add-ins
  3. Click the Go next to the COM Add-ins
  4. Enable any add-in that uses MSCOREE.DLL

    Note: You may leave them inactive, but make sure they are not disabled.

  5. Reconfigure Outlook preferences, then test. For instructions on configuring Outlook preferences, refer to the following knowledgebase article

    How to configure Microsoft Outlook as your e-mail client in Act! versions 2011 and higher
    Answer ID How to use Microsoft Outlook as your e-mail client in Act! versions 2011 and higher

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