Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web), Act! Premium Cloud
Version: v16.1 and later
Integration: Act! emarketing
What is a Call List?
A Call List is a ranked list of your most engaged contacts based on their interactions with your email campaign. Each time a recipient opens an email campaign, or clicks a link within your email campaign, these interactions are analyzed and ranked in a list so you know who to call or reach out to first.
Act! emarketing automatically creates these call lists from your email campaign. For each email campaign, recipients will be assigned a score, and then ranked based off of their interaction with the email blast selected.
Note: The Call List feature is only included in the Act! emarketing Team level subscription. If you are using the Basic or Pro levels of Act! emarketing, and you wish to use Call Lists, you must purchase them as an additional feature to be added to your Act! emarketing subscription. For more information on how to do this, refer to the following knowledgebase article:
How do I upgrade, add, or remove features from my Act! emarketing account?
Viewing a Call List
Note: For the most up-to-date results, you need to update your Act! emarketing campaign history prior to working with your call lists. For more information, refer to the following knowledgebase article:
How do I update my Act! emarketing campaign history?
In Act! v20
- In Act!, click Emarketing or Act! emarketing in the Navbar on the lower left side of the screen
- Above Last Email Campaign, click Track
- Click the Call List tab
In Act! v16.1 through v19.2
- In Act!, click Emarketing in the Navbar on the lower left side of the screen
- At the bottom of the screen, in the left-hand column, select the email campaign for which Call List you wish to view
Using a Call List
For information on using and managing your Call Lists, refer to the following knowledgebase article:
What functions am I able to perform with Call Lists in Act! emarketing?