Issue:
Mail merge status window hangs and save window appears
$devdisclaimer
Version Found: 16.1
Steps to Reproduce
Actual Result: Mail merge status window appears to hang and do nothing, while a Save As dialog box appears behind active windows. Saving the document is the only way to get the mail merge status bar to disappear, but once the file is saved, no merge to Microsoft Outlook is completed, only a file is created. Furthermore, upon opening the file, we find that the merged fields appear as some sort of combination of letters and numbers resembling a GUID
Reference#: 103423
Status: Fixed in 16.1 Hotfix 1
Mail merge status window hangs and save window appears
$devdisclaimer
Version Found: 16.1
Steps to Reproduce
- Open Act! and Microsoft Outlook 2013
- Go to a contact that is not My Record
- In Act!, go to Write > E-mail message (from template)
- Choose any template and click Open
- Observe the mail merge status bar for a moment, then press Alt+Tab on your keyboard until you reach the Microsoft Word icon
- Save the file
- Open the file
Actual Result: Mail merge status window appears to hang and do nothing, while a Save As dialog box appears behind active windows. Saving the document is the only way to get the mail merge status bar to disappear, but once the file is saved, no merge to Microsoft Outlook is completed, only a file is created. Furthermore, upon opening the file, we find that the merged fields appear as some sort of combination of letters and numbers resembling a GUID
Reference#: 103423
Status: Fixed in 16.1 Hotfix 1