Symptom: Problems using Google Chrome 37 and later with Act! Premium (access via web)
Product Family: Act!
Product: Act! Premium (access via web) v17 and earlier
Third Party: Google Chrome
The release of Google Chrome (37.0.2062.120) removed the ability to support modal dialog boxes. These are dialogs that require your attention and stop you from going back to the previous page until you have completed the task required. Previously, Google supported a workaround for this, however with the release of Google Chrome version 46, the ability to use this workaround has been removed.
Act! Premuim (access via web) v17
The issues using Act! Premium (access via web) with Google Chrome 37 and later have been resolved in the Act! v17, Service pack 2 update. To download this update, visit the following page: http://www.act.com/support/download-center/act-premium-v17/
Act! Premium (access via web) v16.3 and earlier
Note: This information is provided as a convenience. Swiftpage does not provide support for Google Chrome, Mac OS, or other third party software or services.
If you are experiencing problems using Google Chrome versions 37-45 with Act! Premium (access via web), you may be able to work around this by altering the Google Chrome shortcut to enable modal dialogs using the steps below that correspond with your operating system
Important Note: With the release of Google Chrome version 46, the ability to use this work around has been removed from Chrome and will no longer work. You must be using Google Chrome versions 37-45 to use this workaround.
Google Chrome for Windows
- Right-click the Google Chrome browser shortcut and select Properties.
- Place the cursor at the end of the Target section in the Properties window.
- After the closing quotation mark press the space bar and then enter --enable-show-modal-dialog
- Click Apply and then OK.
- Start Google Chrome and navigate to your Act! Premium (access via web) site.
NOTE: You must completely close Chrome before launching via the modified shortcut
Google Chrome for Mac OS
The following script needs to be ran on a Mac OS computer in order for Chrome to work correctly. This script can also be compiled in an app
do shell script "/Applications/Google\\ Chrome.app/Contents/MacOS/Google\\ Chrome --enable-show-modal-dialog"