Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web), Act! Premium Cloud
Version: v16.1 and later
Integration: Act! emarketing
Cause: This can occur because the Act! emarketing token session has timed out and needs to be refreshed.
- Click the Emarketing menu, then select Log Off
- Wait a few seconds to make sure you are completely logged off of your Act! emarketing account
- Click the Emarketing Menu, then select Logon or Logon/Sign Up
Note: If you have the Logon/Sign Up option, after clicking it, select the User Logon tab to login.
- Attempt to access the Act! emarketing dashboard to test