Symptom: Error: "The file Basic Contact Layout - 1366x768.cly could not be located. Please select a different layout at the bottom of the screen." is displayed in the Contacts section when I log on to my Cloud database
Product Family: Act!
Product: Act! Premium Cloud
Cause: This is caused due to a missing default layout in your database
Solution: Select an available layout for your database
- In the Contact section of Act! click the icon in the toolbar next to the save button in the screenshot below
- Select a listed Layout and ensure it loads correctly
- Log out of Act and back in to test