What are the known issues and workarounds for using Microsoft Outlook 2016 with Act! v18 and later?
Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web), Act! Premium Cloud
Version: v18, v19
Third Party: Microsoft Outlook 2016
A Microsoft update was released containing an adal.dll file that creates a conflict with an Act! program file, resulting in multiple issues when attempting to use Act! with Outlook 2016. For more information regarding known issues caused by this Microsoft update, as well as solutions and/or workarounds for these issues, refer to the knowledgebase articles below:
Microsoft Outlook Contact and Calendar synchronization is not working when using Act! with Outlook 2016
Email systems window is empty if Build 8201 of Office 2016 is installed
Error: "Unable to display Outlook meeting dialog due to the error: Object Reference not set to an instance of an object." or "Act! has stopped working" when creating an Activity and ticking the box to send an email invitation.