Act! emarketing Create tab in Act! v20 is blank and doesn't show any templates

Symptom: When accessing the Act! emarketing Create tab inside of Act! v20, it is blank and doesn't show any templates

Product Details:
Product Family: Act!
Product: Act! Pro, Act! Premium
Version: v20
Integration: Act! emarketing

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Cause:

This can occur if Internet Explorer Browser settings are blocking Act! from loading web content


Solution:

1. Close Act!
2. Open Internet Explorer
   
3. Click Tools > Internet Options
   
   Note: Depending on your settings, the Tools option may be represented by a cogwheel in the top-right corner of the window.
   
   
4. In the Internet Options window, Click the Advanced tab
   
5. Click Reset...
   
6. Ensure “Delete personal settings” is NOT CHECKED
   
7. Click Reset
8. When the reset is complete, click Close, then reboot your computer
   
9. Attempt to access the Create tab to test