Symptom: I upgraded from Act! v18 and it does not record email History when using 64 bit Outlook. I can check the progress of emails in the progress window within the Windows System Tray and the dates of the emails show as 01/01/0001
Product Details:
Product Family: Act!
Product: Act! Pro, Act! Premium
Version: 19 and later
Environment:
OS: Windows 7 and later
Third Party: Microsoft Outlook 2010 and later (64-bit editions)
Cause:
This can occur when the Act! installation is not a clean install
Solution: In order to resolve this you will need to uninstall and reinstall Act! following the steps below:
Product Details:
Product Family: Act!
Product: Act! Pro, Act! Premium
Version: 19 and later
Environment:
OS: Windows 7 and later
Third Party: Microsoft Outlook 2010 and later (64-bit editions)
Cause:
This can occur when the Act! installation is not a clean install
Solution: In order to resolve this you will need to uninstall and reinstall Act! following the steps below:
- Backup your database(s) following the article below:
How to back up and restore an Act! database
- Uninstall Act! from Programs and Features following the article below:
How to uninstall Act! Pro, Act! Premium, or Act! Premium (access via web) v16 or later
- Browse to the one of the following folders depending on your operating system type
-
64-bit:C:\Program Files (x86)
-
32-bit:C:\Program Files
-
64-bit:C:\Program Files (x86)
- Rename the ACT folder to ACT.old
- Browse to C:\Users\[Windows Username]\AppData\Roaming
- Rename the ACT folder to ACT.old
- Reboot your PC
- Reinstall Act!. For information on installing Act!:
How do I install Act!?
- Setup email integration by following the steps in the article below:
How to use Microsoft Outlook as your e-mail client in Act! versions 2011 and higher
- Test email History recording by sending an email and ensure dates are valid in the progress window for Act.Outlook.Service.exe