Microsoft Outlook email history does not record when using Outlook 64-bit after upgrading from Act! v18 to a newer version of Act!

Symptom: I upgraded from Act! v18 and it does not record email History when using 64 bit Outlook. I can check the progress of emails in the progress window within the Windows System Tray and the dates of the emails show as 01/01/0001

Product Details: 
Product Family: Act!
Product: Act! Pro, Act! Premium
Version: 19 and later

Environment:
OS: Windows 7 and later
Third Party: Microsoft Outlook 2010 and later (64-bit editions)

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Cause:
This can occur when the Act! installation is not a clean install

Solution: In order to resolve this you will need to uninstall and reinstall Act! following the steps below:

1. Backup your database(s) following the article below:
   
   How to back up and restore an Act! database
   
   
   
2. Uninstall Act! from Programs and Features following the article below:
   
   How to uninstall Act! Pro, Act! Premium, or Act! Premium (access via web) v16 or later
   
   
   
3. Browse to the one of the following folders depending on your operating system type
   
   • 64-bit:C:\Program Files (x86)
     
   • 32-bit:C:\Program Files
     
   
   
4. Rename the ACT folder to ACT.old
5. Browse to C:\Users\[Windows Username]\AppData\Roaming
6. Rename the ACT folder to ACT.old
7. Reboot your PC
   
8. Reinstall Act!. For information on installing Act!:
   
   How do I install Act!?
   
   
   
9. Setup email integration by following the steps in the article below:
   
   How to use Microsoft Outlook as your e-mail client in Act! versions 2011 and higher
   
   
   
10. Test email History recording by sending an email and ensure dates are valid in the progress window for Act.Outlook.Service.exe