Product Family: Act!
Product: Act! Premium Cloud
A backup of your database can be restored to your existing Act! Premium Cloud website. You can request a backup be restored by contacting Technical Support. Databases are backed up every 6 hours so we recommend doing this via Live Chat or Telephone. You can find Contact details for your region be selecting the relevant article below:
Note: More information regarding when Act! Premium Cloud Backups take place can be found in the following article:
How often do you backup my Act! Premium Cloud database?
Where can I find contact information and business hours for North American customer service and support?
Where can I find contact information and business hours for United Kingdom customer service and support?
When making a request, please provide the following information:
To allow us to restore a relevant backup can you provide a date and time for when you suspect the issue occurred: