Product Family: Act!
Product: Act! Premium Cloud
Your Act! Premium Cloud account is scheduled to be upgraded to Version 21.1 on Saturday the 8th of June from 12:00am - 07:00am BST (GMT+1)
Note: The estimated maximum downtime is approximately 7 hours.
To help prepare and make sure your service is setup correctly for the new version of Act! Premium Cloud, please see below for the section that applies to how you access your Act! Premium Cloud service.
I access Act! Premium Cloud from a web browser
Any time we perform an upgrade to the Cloud platform, you will need to ensure the Microsoft Outlook Integration service, the Outlook and Google Synchronization Service, and the Mail-Merge service is up to date. These services don’t necessarily check the version of the database you’re connecting with, but using the wrong version may end up with undesired effects. Follow these KB articles to install the correct versions of the software:
How do I set up Microsoft Outlook Synchronization in Act! Premium (access via web)?
How do I set up Google Integration in Act! Premium (access via web)?
How to install and configure Microsoft Word integration for Act! Premium (access via web)
As this update does not affect database compatibility - it is not required for you to update your Offline Client to be able to synchronize.
However, we strongly recommend updating your remote at the earliest convenient time to ensure you're able to take advantage of the latest bug-fixes and feature additions in the update.
You can download updates for your offline client from the Act! Download centre:
Act! Premium v21 Download Centre
If you still have questions, you can submit a support ticket for email assistance from an Act! Representative, or you can chat with us live by going to https://www.act.com/contact-us.