E-mail Messages Attached to Contacts Become Unavailable After Upgrading to ACT! 6.0

You upgraded to ACT! 6.0 from a previous version of ACT!. You open an e-mail message attached to a contact and it opens fine. However, after closing the message and trying to open it again, you receive an error stating, "The attached file could not be found. The attachment cannot be opened. If this is an email attachment please verify that the email directory is correctly set in Preferences."This issue has been resolved in the latest update to ACT! 6.0.You can download this updateor useACT! Update.Click the Help menu in ACT!, then click Check for Updates. Or, point your Web browser to our Updates & Documents Web page at http://www.act.com/support/updates and download the ACT!_603_Update.exe located in the Updates section.

Note: To download the update from our Web site, you will need to create an ACT! Profile.

For more information on updating the ACT! program, please see the following document:

If you opened an attached e-mail before updating, and try to open it second time, it will appear to be deleted. However, it has only been renamed. To resolve this, you need to locate the attachment and rename it to its original name.

To restore the file name:

1. Launch Windows Explorer by right-clicking the Windows Start button, and then clicking Explore on the shortcut menu.
2. In the left pane, navigate to the folder where you store attachments (for example, C:\My Documents\ACT\Email).
3. In the right pane, double-click the file that has been renamed (the new name will consist of 36 alphanumeric characters separated by hyphens). Since the file has a .det extension, it will open in ACT! E-mail. Make note of the subject of the e-mail message.
   
   Tip: If ACT! E-mail does not launch when you double-click the .det file, then Windows has lost the file association for .det files. Restoring the file association will likely resolve the issue. For details on restoring a file association, refer to the following document:
   
   Title : How to Repair a File Association in Windows
   How to Repair a File Association in Windows
   
   
4. Launch ACT!, and locate the attachment with that subject in the Regarding field of the Notes/History tab. .
5. In the Attachment column you will see the file path and the previous file name. Write down the file name.
6. In Windows Explorer, right-click on the renamed file and then click Rename on the shortcut menu.
7. Rename this file to the file name you wrote down in Step 5. Press Enter when finished. Once renamed, you will be able to open the file from the Notes\History tab in ACT!.
   
   Note: You must do this for each e-mail message you opened after updating to ACT! 6.0 and before updating to 6.0.x.