You were redirected from an old link. You can come here directly next time by visiting help.act.com. Please update any bookmarks you have.
This article has been retired
You followed a link to an out of date article which has now been retired. Please try searching for your issue here to find up to date solutions.
Unable to Use Microsoft® Word as Word Processor in ACT! by Sage Premium for Web 2010 When Using Custom Virtual Directories
You have a custom virtual directory for ACT! for Web and find that templates are not generating when you are attempting to use Microsoft Word as your word processor from the web.
This issue has been resolved with the latest service pack for ACT! 2010. Please see the following Knowledgebase article for instructions to download and apply this service pack: