Product Family: Act!
Product: Act! Pro, Act! Premium
Version: 2012 and later
This error will occur if at some point in time, a database was created and registered in the Microsoft SQL Server, having the same name as the database you are trying to create. There are generally three reasons for this:
- The database you are trying to create actually is a duplicate of a database that currently exists on the computer
- You attempted to create a database of the same name on a previous version of Act! and it failed
- If you previously attempted to convert a database from a previous version of Act! and the conversion failed
It is possible that whether the database was actually successfully created or not, the name may still be registered in the SQL Server.
- On your keyboard, press the Windows key + R
- In the Run dialog, type actdiag, then press Enter
- In the Act! Diagnostics Utility, click Databases > Database Details List (or Database List)
- Locate the name of the database on the list
- Make a note of the File Path
- Close Act! Diagnostics, then Open Act!
- Attempt to open the database using the steps in the following knowledgebase article:
How to open a database in Act! versions 2012 and later
If the database opens, you can either use the database, or if the data in the database is not data that you need and you’d prefer to start with a blank database, you can delete the database and start over with a database of the same name. If the database does not open, it may be necessary for you to manually remove the database from the machine. For information about deleting databases, refer to the following knowledgebase article:
How to delete an Act! database