Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web)
Important Note: Act! v19 installs and uses Microsoft SQL Server 2014 Express as its database engine. If you are upgrading from a version of Act! that used Microsoft SQL Server 2008 R2 (Act! versions 2011 (v13), 2012 (v14), 2013 (v15), v16, or v17.0) and you are or will be using remote databases, it is strongly recommended that you read the following knowledgebase article before proceeding further to ensure remote synchronization functions properly:
Frequently Asked Questions about using Act! v17.1 and later with Microsoft SQL Server 2014
Answer ID Frequently Asked Questions about using Act! v17.1 and later with Microsoft SQL Server 2014
If you are upgrading from ACT! 2005 or later, it is CRITICAL that you create backups of any databases on your computer prior to upgrading. Once you have installed Act! v19 and updated your database to Act! v19 from the previous version you CANNOT revert back without uninstalling Act! v19, reinstalling your previous vrsion of Act!, then restoring from the backup that was taken prior to upgrading. If you are using Act! E-mail, you must also create a backup of your email database. For information on creating these backups, refer to the knowledgebase articles below:
How to back up and restore an Act! database
Answer ID How to back up and restore an Act! database
How to Back Up and Restore Your Act! E-mail Database
Answer ID How to Back Up and Restore Your ACT! E-mail Database
Upgrading from Act! 3.x, 4.x, 5.x (2000), or 6.x (2004)
For information regarding upgrading from Act! 3.x, 4.x, 5.x (2000), or 6.x (2004), refer to the following knowledgebase article after installing Act! v19:
How to convert an ACT! 3.x, 4.x, 5.x (2000) or 6.x (2004) database to versions 2005 and higher
Answer ID How to convert an ACT! 3.x, 4.x, 5.x (2000) or 6.x (2004) database to versions 2005 (v7) through v19.1
If you have been using Act! 2005 or higher and also have an installed copy of Act! 2004 (6.0) or earlier where you were using Internet Mail with Act!, the Internet Mail will be converted again during the installation of Act! v19. This can cause issues with your new installation of Act!. It is strongly recommended that you rename your Email folder to ACT6_Email. The default location for this folder is C:\Documents and Settings\[User_name]\My Documents\ACT\.
Shared and Remote Database Users
All users must upgrade to the same version of Act! in order to continue sharing the database. Users who have not upgraded will not be able to access the database. Once upgraded on the server, remote database users who have not upgraded will not be able to synchronize. It is strongly recommended that remote users do not attempt to synchronize until after the main database and all remote databases are upgraded and converted to the new version
For Act! Premium users, Network and Internet sync services must be uninstalled and reinstalled using the Act! v19 download files. For more information refer to the following knowledgebase articles:
How do I uninstall the Act! Network Sync Service?
Answer ID How do I uninstall the Act! Network Sync Service?
How do I install and configure the Act! Network Sync Service?
Answer ID How do I install and configure the Act! Network Sync Service?
How to uninstall the Act! Internet Sync Service
Answer ID How to uninstall the Act! Internet Sync Service
How do I install and configure the Act! Internet Sync Service?
Answer ID How do I install and configure the Act! Internet Sync Service?
Note: If you are using Application synchronization (built-in sync service), this is upgraded along with the program and does not require installation of a separate service.
Upgrading the Act! program
Note: If you have already installed Act! v19, skip to the next section
- Ensure that a backup has been created of your database
- Ensure that all users have logged out of the database
- Uninstall the previous version of Act! from the Windows Control Panel. For information, refer to the following knowledgebase article:
How do I uninstall Act!?
Answer ID How do I uninstall Act!?
- Install Act! v19 using the installation instructions in one of the following knowledgebase articles below:
How do I install Act! Pro or Act! Premium v19
Answer ID How do I install Act! Pro or Premium v19
How do I install Act! Premium v19 (access via web)
Answer ID How do I install Act! Premium v19 (access via web)
Updating the Act! database
Note: You can only convert database that locally reside on the machine where you are converting them. Do not attempt to convert databases from a workstation over a network.
Once you have installed Act!, you must upgrade your database. Opening the database will trigger the database update process. Follow the steps below:
- Open Act! and your database
- When prompted to back up the database, click Yes (if you haven’t already backed up the database), or click No
Note: If you clicked No, skip to step 5
- Ensure that the database backup will be saved to the desired location, then click OK
- When the notification that the backup completed successfully appears, click OK
- When the prompt to update the database appears, click OK to begin the upgrade process
Note: A typical update can take from 5 – 15 minutes
- When the update is complete, click OK on the confirmation that appears
- Repeat the above steps to convert any additional databases to the new format
Note for Outlook Integration users:
If you use Outlook integration, you must reselect the Address Book after upgrading your database. For instructions, refer to the knowledgebase article below:
How to Add My Act! Address Book to Microsoft Outlook 2010 and later
Answer ID How to add my Act! address book to Microsoft Outlook 2010 and later