This can result from a damaged ACT! Scheduler_File.xml file. You can resolve this by rebuilding the Scheduler_File.xml file. Follow the instructions below to resolve the issue.
Rebuilding The Scheduler_File.xml File:
Before following the steps below, it is recommended that you create a current backup of your ACT! database(s). For information on creating a backup of your ACT! database, refer to the following Knowledgebase Answer:
Answer ID: How to back up and restore an Act! database
- Close ACT!
- Close ACT! Scheduler.
- Launch Windows® Explorer (or open My Computer).
- Browse to the following folder:
For XP: C:\Documents and Settings\All Users\Application Data\ACT\ACT For Windows #
For Windows Vista and Windows 7®: C:\ProgramData\Act\Act for Windows #
- Right-click the SCHEDULER_FILE.xml file, and click Rename from the shortcut menu. Add .old to the current name (SCHEDULER_FILE.xml.old).
- Close Windows Explorer (or My Computer).
- Launch ACT!.
- Launch ACT! Scheduler.
Note: For Sage ACT! 2011, the folder will be ACT DATA instead of ACT for Windows #.