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Error: "An outgoing call cannot be made since the application is dispatching an input-synchronous call" When Composing A New Email from the Sage ACT! Email Client
You have setup the Sage ACT! Email client to integrate with your Microsoft® Outlook® account. You are composing a new email message and receive the error "An outgoing call cannot be made since the application is dispatching an input-synchronous call.(Exception from HRESULT: 0x8001010D (RPC_E_CANTCALLOUT_ININPUTSYNCCALL))".
This issue can be caused by more than one instance of the Outlook process running. To attempt to fix this issue, follow these steps:
Close Sage ACT! and Outlook.
Click your Windows® Start button and either click Run (Windows XP) or go the
Search box on the Start Menu (Windows Vista®, Windows 7). Type taskmgr.
When the Task Manager opens, click on the Processes tab. Click the header for the Image Name column to sort the processes alphabetically.
If you see the process called OUTLOOK.EXE, then right-click on it and select End Process. Do this for all instances of the OUTLOOK.EXE process.
When done, close the Task Manager, reopen Outlook and Sage ACT!. Open the Sage ACT! Email client and test composing a new message.
If you would like to discuss the content of this article with other ACT! users, please visit the
ACT! Online Community. The ACT! Online Community is moderated by Sage and provides the opportunity to give and receive feedback from other ACT! users. To find posts on a specific topic, you can use the Community's built-in search feature.