Symptom:
You are trying to import Contact, Company, or Group records into your Sage ACT! Database and get the error message:
"Access to path C:\Program Data\Sage Software, Inc\Sage ACT!\14.0.572.0ImportCSV.txt is denied"
Product:
Product Family: Sage ACT!
Product: Sage ACT! Pro, Sage ACT! Premium
Environment:
O/S: Windows® 7
$obsdisclaimer Cause:
This can occur when the Windows User Account Control (UAC) feature is blocking access to this location, or the Windows user has insufficient access to the folder.
Solution:
You may be able to resolve this issue using the Windows Run as administrator option, allowing additional permissions to the folder, or disabling the UAC feature.
Run as Administrator
Folder Permissions
Disable User Account Control
You are trying to import Contact, Company, or Group records into your Sage ACT! Database and get the error message:
"Access to path C:\Program Data\Sage Software, Inc\Sage ACT!\14.0.572.0ImportCSV.txt is denied"
Product:
Product Family: Sage ACT!
Product: Sage ACT! Pro, Sage ACT! Premium
Environment:
O/S: Windows® 7
$obsdisclaimer Cause:
This can occur when the Windows User Account Control (UAC) feature is blocking access to this location, or the Windows user has insufficient access to the folder.
Solution:
You may be able to resolve this issue using the Windows Run as administrator option, allowing additional permissions to the folder, or disabling the UAC feature.
Run as Administrator
- Close Sage ACT!
- Right click on the Sage ACT! icon
- Select Run as administrator
- Test import
Folder Permissions
- Close Sage ACT!
- Browse to the location C:\Program Data\Sage Software, Inc!
- Right click on Sage ACT! folder and select properties
- Add Everyone and give Full Control permissions
- Click Security tab; click Add.
- In the Enter the object names to select type in Everyone.
- Click Check Names and this will underline the everyone just typed. Click OK.
- Under Group or user names select and highlight Everyone.
- Check Full control under Allow.
- Click Apply; click OK.
- Launch Sage ACT!
- Test import
Disable User Account Control
- Close Sage ACT!
- Use the instructions in the following article to disable UAC:
-
Title: How to Change or Disable User Account Control (UAC) in Windows® 7 & Windows Server® 2008
Answer ID: How to Change or Disable User Account Control (UAC) in Windows® 7 & Windows Server® 2008 - Launch Sage ACT!
- Test import