Product Family: Act!
Product: Act! Pro, Act! Premium
Version: 2013 and later
This can occur due to the location the database exists on your server computer.
- Move the database to the default Act! database location described below:
C:\Users\[Windows user]\Documents\ACT\ACT Data\Databases
Note: For instructions on moving the database, refer to the following knowledgebase article:
How to use the Move Database feature in Act! versions 2013 and later
- Attempt to share the database to test
Note: If you are unable to move the database using the steps above, you may need to manually move the database. For information on manually moving the database, refer to the following knowledgebase article:
How to create a manual backup or copy and move an Act! database without doing a backup and restore