Why do I get bounced emails to my inbox that are not reflected on emarketing bounce reports?
Product Family: Emarketing
Product: Act! emarketing
When an email blast is sent, our servers attempt to get it to the recipient once every 11 seconds for 3 attempts. If it bounces back all three times, our system registers it as a Bounce. It is possible for an e-mail to not go through on the first or the second time, but still get through the third time. However in some cases, when our servers connect to the recipient’s server to determine if the message is deliverable, the recipient’s server initially accepts the message, but later rejects it after the connection between the recipient’s server and our server has been lost. In this instance, it is possible to receive undeliverable message in your inbox that will not appear on the Bounce report.