Question:
What are the known issues and workarounds for using Act! v17 and later with Windows 10
Product:
Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web)
Version: v17 and later
Answer:
Issue: Unable to configure Act! Premium (access via web) on Windows 10
Refer to the following knowledgebase article for additional information:
Error: “Act! Premium was unable to test your web server due to the following error: Client found response content type of ‘text/html; charset-utf-8’ but expected ‘text/xml’” when testing the Web Server on Windows 10
Answer ID Error: “Act! Premium was unable to test your web server due to the following error: Client found response content type of ‘text/html; charset-utf-8’ but expected ‘text/xml’” when testing the Web Server on Windows 10
Issue: Unable to open or use the Documents tab in Act!
We have a solution that has been effective on many machines. Our development team continues to research this and will provide updates in a subsequent release. For information on this solution, refer to the following knowledgebase article:
Act! crashes when trying to use the documents tab or when trying to attach a file to a note when using Act! on a Windows 10 computer
Answer ID Act! crashes when trying to use the documents tab, open history attachments, or when trying to attach a file to a note when using Act! on a Windows 10 computer
Issue: Unable to access database after upgrading to Windows 10
After upgrading to Windows 10 on a machine that already had Act! installed on it, databases may be inaccessible. This can be resolved by following the steps below:
Issue: Prompted for username and password on a single-user database after upgrading to Windows 10 on a machine with Act! pre-installed
Windows folder permissions may not convert properly after upgrading to Windows 10 from a previous version of windows. To correct this issue, you can add appropriate access to the folders housing the Act! databases. By default, this folder is found under C:\Users\[windows username]\Documents\ACT\ACT Data\Databases
.
Note: This does not affect installations of Act! which were installed after upgrading to Windows 10.
Issue: Act! databases open, but after a reboot, the SQL Server (ACT7) instance does not start automatically
There have been reported where the SQL Server (ACT7) instance does not automatically start up on reboot. You may need to manually start the service. For more information, refer to the following knowledgebase article:
How to Stop or Start the SQL Server® ACT7 Instance
Answer ID How to stop or start the Microsoft SQL Server (ACT7) instance
Issue: The TAPI phone dialog happens each time Act! is opened
This can be alleviated by running Act! as an administrator. Refer to the following TechNet article for more information: https://technet.microsoft.com/en-us/magazine/ff431742.aspx
Issue: Error: “Object reference not set to an instance of an object when exiting Act!
Refer to the following knowledgebase article for more information:
Error: “Object reference not set to an instance of an object” when closing Act! on a Windows 10 computer
Answer ID Error: “Object reference not set to an instance of an object” when closing Act! on a Windows 10 computer
Issue: Error: “The database [database name] cannot be accessed….” when attempting to access your database
This error may occur when the SQL Server (ACT7) instance is not started. It is recommended to try rebooting your computer before any other troubleshooting steps. If rebooting your computer does not resolve the issue, refer to the following knowledgebase article:
Error: "The database [Database name] could not be accessed. In order to access this database, check your network connection and verify that your database server is available. It may be necessary to disable any firewall software..."
Answer ID Error: "The database [Database name] could not be accessed. In order to access this database, check your network connection and verify that your database server is available. It may be necessary to disable any firewall software..."
Issue: Databases cannot be accessed and appear to be listed as in Recovery mode in Actdiag
This issue may occur when the SQL Server (ACT7) instance is not started. It is recommended to try rebooting your computer before any other troubleshooting steps. If rebooting does not resolve the issue, refer to the following knowledgebase article:
Error: "Cannot Access Specified Database..." and the Database is Listed as SUSPECT or RECOVERY in the ACT! Diagnostics Utility
Answer ID Error: "Cannot access specified database..." and the database is listed as SUSPECT or RECOVERY in the Act! Diagnostics Utility.
Related Information:
For information on best practices on using Act! with Windows 10, refer to the following knowledgebase article:
What are the best practices for using Act! v17 and later with Windows 10?
Answer ID What are the best practices for using Act! v17 and later with Windows 10?
What are the known issues and workarounds for using Act! v17 and later with Windows 10
Product:
Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web)
Version: v17 and later
Answer:
Issue: Unable to configure Act! Premium (access via web) on Windows 10
Refer to the following knowledgebase article for additional information:
Error: “Act! Premium was unable to test your web server due to the following error: Client found response content type of ‘text/html; charset-utf-8’ but expected ‘text/xml’” when testing the Web Server on Windows 10
Answer ID Error: “Act! Premium was unable to test your web server due to the following error: Client found response content type of ‘text/html; charset-utf-8’ but expected ‘text/xml’” when testing the Web Server on Windows 10
Issue: Unable to open or use the Documents tab in Act!
We have a solution that has been effective on many machines. Our development team continues to research this and will provide updates in a subsequent release. For information on this solution, refer to the following knowledgebase article:
Act! crashes when trying to use the documents tab or when trying to attach a file to a note when using Act! on a Windows 10 computer
Answer ID Act! crashes when trying to use the documents tab, open history attachments, or when trying to attach a file to a note when using Act! on a Windows 10 computer
Issue: Unable to access database after upgrading to Windows 10
After upgrading to Windows 10 on a machine that already had Act! installed on it, databases may be inaccessible. This can be resolved by following the steps below:
- Reboot your computer
- Start or restart the SQL Server (ACT7) instance (if already started). Refer to the following knowledgebase article for additional information:
How to Stop or Start the SQL Server® ACT7 Instance
Answer ID How to stop or start the Microsoft SQL Server (ACT7) instance
- Attempt to open your databases again
Issue: Prompted for username and password on a single-user database after upgrading to Windows 10 on a machine with Act! pre-installed
Windows folder permissions may not convert properly after upgrading to Windows 10 from a previous version of windows. To correct this issue, you can add appropriate access to the folders housing the Act! databases. By default, this folder is found under C:\Users\[windows username]\Documents\ACT\ACT Data\Databases
.
Note: This does not affect installations of Act! which were installed after upgrading to Windows 10.
- Browse to C:\Users\[windows username]\Documents\ACT\ACT Data
- Right-Click the Databases folder, then click Properties
- Click the Security Tab, then click Advanced…
- Click Change Permissions
- Add any Windows users that need access if you don’t already see them listed
- Check the option to Replace All child object permissions with inheritable permissions from this object”
- Click OK, Click OK, then Click OK one more time
- Test opening the database
Issue: Act! databases open, but after a reboot, the SQL Server (ACT7) instance does not start automatically
There have been reported where the SQL Server (ACT7) instance does not automatically start up on reboot. You may need to manually start the service. For more information, refer to the following knowledgebase article:
How to Stop or Start the SQL Server® ACT7 Instance
Answer ID How to stop or start the Microsoft SQL Server (ACT7) instance
Issue: The TAPI phone dialog happens each time Act! is opened
This can be alleviated by running Act! as an administrator. Refer to the following TechNet article for more information: https://technet.microsoft.com/en-us/magazine/ff431742.aspx
Issue: Error: “Object reference not set to an instance of an object when exiting Act!
Refer to the following knowledgebase article for more information:
Error: “Object reference not set to an instance of an object” when closing Act! on a Windows 10 computer
Answer ID Error: “Object reference not set to an instance of an object” when closing Act! on a Windows 10 computer
Issue: Error: “The database [database name] cannot be accessed….” when attempting to access your database
This error may occur when the SQL Server (ACT7) instance is not started. It is recommended to try rebooting your computer before any other troubleshooting steps. If rebooting your computer does not resolve the issue, refer to the following knowledgebase article:
Error: "The database [Database name] could not be accessed. In order to access this database, check your network connection and verify that your database server is available. It may be necessary to disable any firewall software..."
Answer ID Error: "The database [Database name] could not be accessed. In order to access this database, check your network connection and verify that your database server is available. It may be necessary to disable any firewall software..."
Issue: Databases cannot be accessed and appear to be listed as in Recovery mode in Actdiag
This issue may occur when the SQL Server (ACT7) instance is not started. It is recommended to try rebooting your computer before any other troubleshooting steps. If rebooting does not resolve the issue, refer to the following knowledgebase article:
Error: "Cannot Access Specified Database..." and the Database is Listed as SUSPECT or RECOVERY in the ACT! Diagnostics Utility
Answer ID Error: "Cannot access specified database..." and the database is listed as SUSPECT or RECOVERY in the Act! Diagnostics Utility.
Related Information:
For information on best practices on using Act! with Windows 10, refer to the following knowledgebase article:
What are the best practices for using Act! v17 and later with Windows 10?
Answer ID What are the best practices for using Act! v17 and later with Windows 10?