Knowledgebase
Act.com
Deutsch Français

Act! crashes when trying to use the documents tab, open history attachments, or when trying to attach a file to a note when using Act! on a Windows 10 computer

  • Updated
Issue: Act! crashes when trying to use the documents tab or when trying to attach a file to a note when using Act! on a Windows 10 computer




Version Found: 17.2

Steps to Reproduce
  1. Login to an Act! database on a Windows 10 machine
  2. Navigate to a contact
  3. Perform either of the following actions
    • Click the documents tab and attempt to attach any document to the contact
    • In the History tab, attempt to open an existing attachment
    • Create a Note and attempt to attach any document to the note

Actual Result:
Act! crashes when attempting to attach any document to the contact using the documents tab or when attaching any document to a note. Additionally Act! crashes when attempting to open an existing attachment in the History tab.


Solutions and Workarounds:

Act! v17.2
This issue has been resolved in Act! v17.2 with the release of the Windows 10 Document Tab Fix (Hotfix 0). You can download the fix here: http://cdn.updates.swiftpage.act.com/updates/act17sp2hf0a.exe


Act! v17.1
This issue has been resolved in Act! v17.1 with the release of Hotfix 4 for Act! v17.1. You can download this hotfix here: http://CDN.updates.swiftpage.act.com/updates/act17sp1hf4a.exe


Act! v17.0 and older

Important Note: The information below is provided as a convenience. The steps below are meant to attempt to work around the issue on versions of Act! which are not supported on Windows 10 and have been known to resolve the issue on some computers, however it is not guaranteed that they will work. For more information about compatibility with Windows 10 compatibility with Act!, refer to the following knowledgebase article:

Is Act! compatible with Windows® 10?
Answer ID Is Act! compatible with Windows® 10?

If you are using Act! v17.0 or older, you may be able to work around this issue using the steps below:

  1. Verify the version of Act! you are using by clicking Help > About Act!
  2. Navigate to your C:\ drive and locate the folder which contains the installation media for your version and release of Act!. The folder will be named similarly to the following examples:
    • Act!_Pro_[version number]
    • Act!_Premium_[version number]
    • Act!_Premium_Web_[version number]

  3. Within the appropriate folder navigate through one of the following directories, depending on whether you are using Act! for windows or Act! for Web:
    • Act Pro: C:\[folder from step 2]\ACTSTD\program files\ACT\ActInstallDir
    • Act! Premium: C:\[folder from step 2]\ACTWG\program files\ACT\ActInstallDir
    • Act! Premium (access via web): C:\[folder from step 2]\ACTForWeb\program files\ACT\ActInstallDir

  4. Locate and right-click Act.Shared.Win32.dll, then click Copy
  5. Navigate to C:\Program Files (x86)\ACT
  6. Right click Act for Windows, and choose Paste

    Note: If you are using Act! Premium (access via web), Right-click Act for Web and choose Paste

  7. When prompted, choose the option to Copy and Replace
  8. On your keyboard, press the Windows key + R
  9. In the Run dialog, type cmd, then press Enter
  10. Type the following into the command prompt depending on your version of Act!:
    • Act! Pro or Act! Premium: cd C:\Program Files (x86)\ACT\Act for Windows
    • Act! Premium (access via web): cd C:\Program Files (x86)\Act for Web

  11. Press Enter to change the directory
  12. Type gacutil /i act.shared.win32.dll, then press Enter
  13. Restart your computer
  14. Test attaching a document


Reference#: D-03279, D-03131
Status: Closed - Fixed in v17.1 HotFix 4 and v17.2 Windows 10 Document Tab Fix (Hotfix 0)

Related articles