Question: What are the frequently asked questions surrounding an upgrade on Act! in the Cloud?
Product Family: Act!
Product: Act! in the Cloud
Q: What's new in v22?
A: For details regarding new features in v22, see:
Q: Which browsers may I use?
A: Swiftpage recommends only Internet Explorer 11 or Chrome (for Windows and Mac).
For more information on supported browsers, refer to the Supported Browsers section of the system requirements here: https://www.act.com/products/system/v22/act!-growth-suite-v22-system-requirements
Q: Do I need to make any changes to my browser?
A: Swiftpage recommends changing your settings in Internet Explorer so your site displays only with the latest content we've added to your account. Follow these steps to ensure the best possible experience after the update:
- Click Tools>Internet Options
- Under Browsing history, click Settings
- Select 'Every time I start Internet Explorer'
- Click OK, then OK again on the Internet Options window
Q: When will my upgrade take place?
A: Typically all version upgrades happen on the weekend, starting late on Friday, or early morning Saturday. The upgrade process runs until completion, but we’ll always try to give you an estimate on how long the outage will take place. You will receive email notifications in advance of your migration, containing details on what to expect.
Q: Do I have access to my account during the upgrade?
A: To eliminate any chance of corrupt or lost data, Swiftpage specialists will disable access to your account for the duration of the upgrade.
Q: How does this affect my offline client?
A: An offline client can only synchronize to databases of the same version. If we upgrade the online version, your client will have to be upgraded before it can continue synchronizing. Likewise, if you upgrade your offline client before your Act! in the Cloud account has been upgraded, you will not be able to synchronize your data. If your Act! in the Cloud account has been upgraded, but you have not upgraded your offline client and have been putting data into either the offline client or the Act! in the Cloud account, your data is still safe and will be retained and synchronized once you have completed upgrading your offline client to match your Act! in the Cloud account.
Q: Do I need to reset any services once my upgrade is complete?
A: Any time we make a major upgrade to the platform, you will need to install Microsoft Outlook Integration service, the Outlook and Google Synchronization Service, and the Mail-Merge service. These services don’t necessarily check the version of the database you’re connecting with, but using the wrong version may end up with undesired effects. Follow these KB articles to install the correct versions of the software:
Q: How do I contact support if I’m having an issue?