Question: What are the frequently asked questions surrounding an upgrade on Act! in the Cloud?
Product Family: Act!
Product: Act! in the Cloud
Q: What's new in v23?
A: For details regarding new features in v23, see:
Q: Which browsers may I use?
A: Act! LLC recommends only Internet Explorer or Chrome (for Windows and Mac).
For more information on supported browsers, refer to the Supported Browsers section of the system requirements here: https://www.act.com/products/system-requirements
Q: Do I need to make any changes to my browser?
A: Act! LLC recommends changing your settings in Internet Explorer so your site displays only with the latest content we've added to your account. Follow these steps to ensure the best possible experience after the update:
- Click Tools>Internet Options
- Under Browsing history, click Settings
- Select 'Every time I start Internet Explorer'
- Click OK, then OK again on the Internet Options window
Q: When will my upgrade take place?
A: Typically all version upgrades happen on the weekend, starting late on Friday, or early morning Saturday. The upgrade process runs until completion, but we’ll always try to give you an estimate on how long the outage will take place. You will receive email notifications in advance of your migration, containing details on what to expect.
Q: Do I have access to my account during the upgrade?
A: To eliminate any chance of corrupt or lost data, Act! specialists will disable access to your account for the duration of the upgrade.
Q: How does this affect my offline client?
A: There is no schema change so an offline client will continue to synchronize after the upgrade is completed.
Q: Do I need to reset any services once my upgrade is complete?
A: Any time we make a major upgrade to the platform, you will need to install Microsoft Outlook Integration service, the Outlook and Google Synchronization Service, and the Mail-Merge service. These services don’t necessarily check the version of the database you’re connecting with, but using the wrong version may end up with undesired effects. Follow these KB articles to install the correct versions of the software:
Q: How do I contact support if I’m having an issue?