Question: What is the difference between the Act! Premium Contact Link and the Act! Outlook Integration?
Product Details:
Product Family: Act!
Product: Act! Premium (access via web), Act! Premium Cloud
Version: v18 and later
Integration: Act! Premium Web API, Act! Connect Link
Environment:
Third Party: Microsoft Outlook
Answer:
The Act! Premium Contact Link, introduced in Act! v18, is a Microsoft Exchange and Outlook.com add-in that is obtained through the Office store. This add-in allows Act! Premium (access via web) users to view and manually record e-mail history, as well as create contacts and schedule To-Dos from e-mail all from directly within Microsoft Outlook. This requires the configuration of the Act! Premium Web API on the server.
The Act! Outlook Integration is an application in Act! Premium (access via web) versions 2011 and later. The application downloaded while logged into an Act! Premium (access via web) database and it allows Act! Premium (access via web) users to automatically or manually record history for e-mail messages that are sent, create contacts from e-mails, create activities from e-mails, and synchronize Act! and Outlook contacts and calendar entries. This does not use the Act! Premium Web API.
See below for a feature comparison chart:
Related Information:
For more information about the Act! Premium Contact Link, refer to the following knowledgebase article:
For more information about the Act! Outlook Integration, refer to the following knowledgebase articles:
Product Details:
Product Family: Act!
Product: Act! Premium (access via web), Act! Premium Cloud
Version: v18 and later
Integration: Act! Premium Web API, Act! Connect Link
Environment:
Third Party: Microsoft Outlook
Answer:
The Act! Premium Contact Link, introduced in Act! v18, is a Microsoft Exchange and Outlook.com add-in that is obtained through the Office store. This add-in allows Act! Premium (access via web) users to view and manually record e-mail history, as well as create contacts and schedule To-Dos from e-mail all from directly within Microsoft Outlook. This requires the configuration of the Act! Premium Web API on the server.
The Act! Outlook Integration is an application in Act! Premium (access via web) versions 2011 and later. The application downloaded while logged into an Act! Premium (access via web) database and it allows Act! Premium (access via web) users to automatically or manually record history for e-mail messages that are sent, create contacts from e-mails, create activities from e-mails, and synchronize Act! and Outlook contacts and calendar entries. This does not use the Act! Premium Web API.
See below for a feature comparison chart:
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| Requires configuration of Act! Premium Web API | ||
| Works with Outlook for Mac v15.1 and later | ||
| Automatically record e-mail history | ||
| Manually record e-mail history | ||
| View Act! e-mail history from within Outlook | ||
| Create Contacts from e-mail messages | ||
| Create activities from e-mail messages | ||
| Synchronize Contacts | ||
| Synchronize Calendar |
Related Information:
For more information about the Act! Premium Contact Link, refer to the following knowledgebase article:
For more information about the Act! Outlook Integration, refer to the following knowledgebase articles:
How to use Microsoft Outlook as your e-mail client in Act! versions 2011 and higher
How do I configure Microsoft Outlook as my email client in Act! Premium (access via web)?
How to synchronize Microsoft Outlook contacts and calendar with Act!
How do I configure Microsoft Outlook as my email client in Act! Premium (access via web)?
How to synchronize Microsoft Outlook contacts and calendar with Act!