Error: “Could not authenticate user. Verify the name and password, and try again.” when logging into a remote database that has syncset criteria defined

Issue: Error: "Could not authenticate user. Verify the name and password, and try again." when logging into a remote database that has syncset criteria defined

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Version Found: 18.0.2

Steps to Reproduce

1. Create a syncset available to one or all users with a criteria, such as "contact contains Y"
2. Create a remote database using that syncset
3. Unpack the remote and attempt to login

Actual Result:
The user receives the Error: "Could not authenticate user. Verify the name and password, and try again." The user Role is irrelevant.

Workaround:

Note: It is strongly recommended that you create a backup of your main database before proceeding with this workaround. For instructions on creating a backup of your database, refer to the following knolwedgebase article:

How to back up and restore an Act! database
Answer ID How to back up and restore an Act! database


Follow the steps below on the server computer only.

1. Ensure that Act! is closed
2. Download and save the DBFixer found in the File Attachments section of this article
3. Once downloaded, double-click the DBFixer to launch it
4. When prompted, read the disclaimer, then click OK
5. From the Database Name drop-down, select the name of the main database which the remote was created from, then click Apply Fix
6. When the notification of completion appears, click OK, then click Close to close the DBFixer Utility
7. Recreate the remote database that was experiencing the issue, then unpack and restore it on the remote computer

Reference #: D-04012
Status: Closed - Fixed in v18.1