Product Family: Act!
Product: Act! Pro, Act! Premium
Version: 2013, v16, v17
OS: Windows 7
Third Party: Microsoft .NET Framework
On January 26, 2016, Microsoft released an update in their Windows Updates for the Microsoft .NET Framework which updated Microsoft .NET to version 4.6.1. This update has been known to cause issues when trying to interact with the Documents tab, modify attachments, or attach new files to the database.
Note: These fixes need to be applied to all affected machines
For Act! v17.1 and v17.2 hotfixes were released for a similar issue when using Act! in Windows 10. The same fixes have been known to resolve the issue in computers which are not running a Windows 10 operating system. You can find downloads for the hotfix that applies to your version here:
- Act! v17.2 Windows 10 Document Tab Fix (Hotfix 0): http://cdn.updates.swiftpage.act.com/updates/act17sp2hf0a.exe
- Act! v17.1 Hotfix 4: http://CDN.updates.swiftpage.act.com/updates/act17sp1hf4a.exe
For Act! v17.0, it is necessary to update to v17.1 or v17.2, then apply one of the hotfixes above.
For Act! v16.3, Hot Fix 1 was released that addresses this issue. To download Act! v16.3 Hot Fix 1, refer to the following link:
Note: For German and French Act! users, go to http://cdn.updates.swiftpage.act.com/updates/act16sp3hf1frde.exe
For Act! v16.2 down to Act! v16.0 it is necessary to update to Act! v16.3, then apply the hotfix above.
Sage ACT! 2013 and older
Note: This information is provided as a convenience and pertains to some versions of Act! no longer supported. Swiftpage does not provide support for Microsoft products. If you require assistance configuring or troubleshooting Microsoft .NET Framework, contact Microsoft or an IT Professional for assistance.
In Act! versions 2013 and older, this issue can be resolved by removing the Microsoft .NET Framework 4.6.1 update. For additional information on removing updates, refer to the following Microsoft documentation:
Once you have uninstalled .NET Framework 4.6.1, it is necessary to uninstall and reinstall Act!. For information on how to uninstall or install Act!, refer to the following knowledgebase articles:
How do I uninstall Act!?
Answer ID How do I uninstall Act!?
How do I install Act!?
Answer ID How do I install Act!?