When attempting to use a template, I am prompted to convert it. When I click convert, I receive the Error: “The SQL database instance is unavailable.”
Product Family: Act!
Product: Act! Pro
The cause is currently unknown.
The solution is currently unknown.
Note: If you do not use the Act! Word Processor as your word processor in Act! and you are receiving this message while trying to use a template, it is likely that your default word processor is not configured to use Microsoft Word. For instructions on setting your default word processor, refer to the following knowledgebase article:
How to Setup Your Default Word Processor in ACT!
Answer ID How to set up the default word processor in Act!