When I click the Emarketing option in the navbar, I get the Error: “An error has occurred on the server and has been logged. Please contact your administrator if this problem persists.”
Product Family: Act!
Product: Act! Premium Cloud
The cause is currently unknown.
Note: In order to resolve this issue, you will need access to an offline client. If you do not have an offline client, you can find instructions on getting one set up in the following knowledgebase article:
How do I set up my Act! Premium Cloud offline client?
Answer ID How do I set up my Act! Premium Cloud offline client?
- Log off of your Act! Premium Cloud database
- Login to your database via the offline client
- Click Emarketing > Log Off
- Click Emarketing > Log On, then logon to your account
- Log back into the Act! Premium Cloud database via your browser