Product Family: Act!
Product: Premium Cloud
Cause: You may have selected the incorrect database on the log-on page.
- Go to the logon page of Act! Premium Cloud
- Click the dropdown list for Log on to and ensure you do not have more than one database
- Attempt to log on to the alternative database
How do I retrieve a forgotten Act! Premium Cloud username or password?
Answer ID How do I retrieve a forgotten Act! Premium Cloud username or password?
If you have uploaded your data and not received confirmation to confirm your contacts have been uploaded please see the article below:
How can I check the status of my Act! Premium Cloud escalation?
Answer ID How can I check the status of my Act! Premium Cloud escalation or data upload?