I can't see my contacts in my Act! Premium Cloud database

Symptom: I can't see the contacts in my database and I have received an email to confirm they have been uploaded.

Product Details: 
Product Family: Act!
Product: Premium Cloud

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Cause: You may have selected the incorrect database on the log-on page.

Solution:

1. Go to the logon page of Act! Premium Cloud 
   
2. Click the dropdown list for Log on to and ensure you do not have more than one database
   
3. Attempt to log on to the alternative database
   
   

If you are unable to log-on to another database you may wish to speak to your database administrator to ensure you are a User within that database. If you are a User you may need to recover your username or password:

How do I retrieve a forgotten Act! Premium Cloud username or password?
Answer ID How do I retrieve a forgotten Act! Premium Cloud username or password?

If you have uploaded your data and not received confirmation to confirm your contacts have been uploaded please see the article below:

How can I check the status of my Act! Premium Cloud escalation?
Answer ID How can I check the status of my Act! Premium Cloud escalation or data upload?