Duplicating a Contact in Act! does not copy any data on a shared database, a blank record is created

Symptom: When I duplicate a contact in my database a bank record is created however it works on the server.

Product Details: 
Product Family: Act!
Product: Act! Pro, Act! Premium
Version: v19

Environment:
OS: Windows 10

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Cause: This can occur if the .CLY file is damaged

Solution: Follow the steps below to save a copy of your layout:

1. Go to Tools > Layout Designer > Contact
   
2. Once the Layout Designer launches click File > Save as... 
   
3. Enter a different name for your Layout and ensure the file extension is .CLY, click Save
   
4. Close Act! and open it again to update the list of available Layouts
   
5. Select the Layout you have created from step 2 and test the issue