Pop-up windows do not display in my Act! access via web or Act! in the Cloud database

Symptom: When using my Act! database via a web browser, pop-ups that should appear do not appear.
 
Product Details: 
Product Family:  Act!
Product:  Act! access via web, Act! in the Cloud
 

Cause: 
This can occur due to using Microsoft Edge, which is not a supported browser, or if pop-ups are being blocked in your web browser.
 
Solution: 
 

1. Open a supported browser, such as Internet Explorer or Google Chrome. For more information on supported browsers for your version of Act!, refer to the following knowledgebase articles:
   
   What are the recommended browser settings for using Act! access via web with Internet Explorer?
   
   What are the recommended browser settings for using Act! access via web with Google Chrome?
   
    
2. Test to see that popups are functioning properly

 
           
Related Information: 
 
For instructions on opening Internet Explorer on Windows 10, refer to the following Microsoft documentation:
 
How to locate and open Internet Explorer in Windows 10