Symptom: I am not receiving my test emails through Act! emarketing
Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web), Act! Premium Cloud
Version: v16.1 and later
Integration: Act! emarketing
This can occur if the configuration of the spam filter on the receiving server is blocking the email from being received.
Note: Prior to going through these steps, test sending to a public email domain, such as Gmail, Yahoo, AOL, etc. to confirm that emails are being sent.
- Add Swiftpage server IP address ranges to your email domain’s anti-spam filtering so that they are white listed. The IP addresses can be found in the following article:
What exceptions do I need to whitelist for Act! emarketing?
Note: Swiftpage does not provide support for antivirus or firewall configuration. If you require assistance, contact an IT professional
- Ensure that the email address you are using is added as a safe sender in your email client. For instructions on adding an email address as a safe sender, contact your email client provider
- After carrying out the above steps, send a test email again to confirm you are able to receive it