Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web), Act! Premium Cloud
Version: v16 and later
Integration: Act! emarketing
Third Party: Gmail
Every email received by Gmail's servers is indexed and categorized by Google. Mail from emarketing providers is often automatically placed in the Promotions folder.
If you are concerned about your mail being delivered to the Promotions folder, asking your recipients to add you to their contacts list and move any email they receive from you into their primary folder can help to train Gmail to reclassify your email for the specific recipient.