Product Family: Act!
Product: Act! Premium (access via web), Act! Premium Cloud
Version: v18.1 and later
Browser: Internet Explorer
This issue can occur due to your pop-up blocker, or if your Internet Explorer settings are causing issues loading the page.
Note: This information is provided as a convenience. Swiftpage does not provide support for Microsoft products. For assistance with Internet Explorer settings, refer to Microsoft or an IT professional.
If your pop-up blocker is enabled, it’s possible that it could be blocking a pop-up related to your database that requires action before you can continue logging in. To resolve this:
- Either disable the pop-up blocker, or add your database website address to the list of Trusted Sites in Internet Explorer. For information, refer to the following Microsoft documentation:
Change security and privacy settings for Internet Explorer 11
- Restart Internet Explorer and test logging into your database again
Internet Explorer settings conflicting
If disabling your pop-up blocker or adding your database website address to the pop-up blocker does not work, you may be able to resolve the issue by following the steps below:
- Reset your Internet Explorer settings by following the steps in the following Microsoft documentation
Change or reset Internet Explorer settings
- Reboot your computer
- Open Internet Explorer and test accessing the database