Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web), Act! Premium Cloud
Version: v16 and up
Integration: Act! emarketing
This can occur if members of an organization has set up individual emarketing accounts. There is no way to tie multiple Act! emarketing accounts together, so an upgrade will only affect one account (the account the upgrade was processed on). If you have multiple Act! emarketing accounts and multiple users, everyone needs to log into the same acocunt using the Team level account to set up individual sender profiles, rather than individual accounts.
- Identify and sign into the account that was upgraded
Note: If you are already logged into the account that was upgraded, try signing out of the account, then signing back into the account to refresh the number of available contacts.
- Verify the appropriate number of contacts is available