Issue: Email systems window is empty if Build 8201 of Office 2016 is installed
Versions Found: v18.2 (Update 4), v19.2
Steps to Reproduce
- Install Act! on a machine with Click-to-run version Office 365 2016 on build number 8201
- In Act!, click Tools > Preferences > Email & Outlook Sync > Email System Setup…
The email systems box is completely empty.
This issue occurs as a result of a Microsoft Office update release containing an adal.dll file that creates a conflict with an Act! program file. This conflict is present in Outlook version 16.0.6965.2058 or later versions.
For information regarding the solution to this issue, refer to the following knowledgebase article:
Microsoft Outlook Contact and Calendar synchronization is not working when using Act! with Outlook 2016
Reference #: D-07087
Status: Closed - Fixed (For more info: Information regarding the release of patches to resolve issues when using Act! with Outlook 2016 and Office 365)