Product Family: Act!
Product: Act! Premium (access via web), Act! Premium Cloud
Version: v19 and later
This can occur if the database has become locked.
Follow the steps below depending on whether you are an Act! Premium Cloud subscriber (your database is hosted by Swiftpage) or if you are using Act! Premium (access via web) (you or your company is hosting your database on your own server):
Act! Premium Cloud
To have the database unlocked, it will be necessary to contact support. For contact options for support go to one of the following links:
United Kingdom: https://www.act.com/en-uk/contact-us
Act! Premium (access via web)
- Login to the computer that is hosting your database
- Unlock the database using the steps in the following knowledgebase article:
How do I lock or unlock an Act! database?
- Attempt to login to the database via the web to test