Product Family: Act!
Product: Act! Premium (access via web), Act! Premium Cloud
Version: v19 and later
OS: Windows 10
Browser: Microsoft Internet Explorer
This can be caused due to your pop-up blocker settings not being properly configured to allow a pop-up message for Startup options.
- Refer to the the following article for recommended settings for Microsoft Internet Explorer:
What are the recommended browser settings for using Act! Premium (access via web) v18 and later with Internet Explorer?
- Attempt to log on again