Question: What steps do I need to take after my Act! in the Cloud database has been upgraded?
Product Family: Act!
Product: Act! in the Cloud
Your Act! in the Cloud account is scheduled to be upgraded to Version 22.1 on Saturday the 6th of June from 2am - 1pm EDT. The estimated downtime is 11 hours.
To help prepare and make sure your service is setup correctly for the new version of Act! in the Cloud, please see below for the section that applies to how you access your Cloud service.
I access Act! in the Cloud from a web browser
Any time we perform an upgrade to the Cloud platform, you will need to ensure the Microsoft Outlook Integration service, the Outlook and Google Synchronization Service, and the Mail-Merge service is up to date. These services don’t necessarily check the version of the database you’re connecting with, but using the wrong version may end up with undesired effects. Follow these KB articles to install the correct versions of the software:
How do I set up Microsoft Outlook Synchronization in Act! Premium (access via web)?
How do I set up Google Integration in Act! Premium (access via web)?
How to install and configure Microsoft Word integration for Act! Premium (access via web)
Before the upgrade window
We strongly recommend completing a full sync of your offline client with your Act! in the Cloud database prior to the maintenance window. You can complete a manual sync of your offline client using the menu option Tools > Synchronize Database > Synchronize Now
After the upgrade window
It is not required for you to update your Offline Client immediately to be able to continue synchronizing with your Act! in the Cloud service, however, to take advantage of the many improvements made in this update we suggest that you update your offline client as soon as possible. To update your Act! desktop software, use the following link. https://www.act.com/download.
If you still have questions, you can submit a support ticket for email assistance
from an Act! Representative, or you can chat with us live by going to