Product Family: Act!
Product: Act! Premium Cloud
Backups of Act! Premium Cloud databases are taken every 6 hours.
The first backup in a day is taken at 02:00 UTC (Universal Time Coordinated) and then every 6 hours throughout the day. The full backup schedule is 02:00 UTC, 08:00 UTC, 14:00 UTC and 20:00 UTC. Times are stated in UTC so that the schedule is universal across all time-zones.
Backups are kept for 7 calendar days from the time at which they are created. For example, a backup created on Monday at 02:00 UTC will be available until the following Monday at 02:00 UTC.